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For Companies At a Glance
- Tasks: Be the friendly voice guiding customers through their queries and providing top-notch support.
- Company: Join a dynamic financial education platform in Farnborough.
- Benefits: Enjoy a defined shift pattern, ongoing training, and a supportive work environment.
- Why this job: Make a difference by helping customers while developing your skills in a growing industry.
- Qualifications: Strong customer service skills and excellent English communication abilities required.
- Other info: Perfect for those looking to gain experience in a fast-paced, rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
A financial education platform in Farnborough is seeking a Customer Service Representative for a 12-month fixed-term role. The position involves being the first point of contact for customers and guiding them through queries via various communication channels.
Ideal candidates will possess:
- Strong customer service skills
- Excellent English communication abilities
- The ability to navigate multiple systems efficiently
This role offers a defined shift pattern and ongoing training to develop your skills further.
Evening Customer Support Specialist (12-Month FTC) in Farnborough employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Support Specialist (12-Month FTC) in Farnborough
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and any recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers through queries, try role-playing with a friend or family member. This will help you feel more confident when handling real customer interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there, so keep an eye out for opportunities that match your skills!
We think you need these skills to ace Evening Customer Support Specialist (12-Month FTC) in Farnborough
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Remember, you’ll be guiding customers through queries, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at GoHenry
✨Know the Company Inside Out
Before your interview, take some time to research the financial education platform. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills align with what they’re looking for.
✨Practice Your Communication Skills
Since excellent English communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable articulating your thoughts.
✨Familiarise Yourself with Multi-Channel Support
As the role involves guiding customers through various communication channels, brush up on your knowledge of different platforms like email, chat, and phone support. Be ready to discuss how you would adapt your approach depending on the channel used.