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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with their queries via phone, chat, and email.
- Company: Modern financial services company in Farnborough with a supportive culture.
- Benefits: Comprehensive training, skill enhancement, and a full-time role for 12 months.
- Why this job: Kickstart your career in customer service and make a real difference for customers.
- Qualifications: Strong customer service skills and fluent English required.
- Other info: Join a dynamic team and grow your skills in a thriving environment.
The predicted salary is between 28800 - 43200 £ per year.
A modern financial services company in Farnborough is seeking a Customer Service Representative for a 12-month fixed-term, full-time role. You will be the first point of contact for customers, helping them navigate their queries via phone, in-app chat, and email.
We are looking for someone with strong customer service skills, fluent English, and the ability to build relationships. In return, we offer comprehensive training and the opportunity to enhance your skills within a supportive environment.
Evening Customer Service Agent (12‑Month FTC) in Farnborough employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Agent (12‑Month FTC) in Farnborough
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, chat, and email, it’s crucial to sound confident and friendly. Role-play with a friend or use our resources to polish your approach.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. This will not only boost your confidence but also impress the interviewers with your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources!
We think you need these skills to ace Evening Customer Service Agent (12‑Month FTC) in Farnborough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Personalise Your Application: Take a moment to tailor your application to us. Mention why you're excited about working with our modern financial services company and how you can contribute to our supportive environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GoHenry
✨Know the Company
Before your interview, take some time to research the financial services company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to build relationships and communicate clearly, as these are key skills for a Customer Service Representative.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows that you’re engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.