At a Glance
- Tasks: Assist customers via phone, chat, and email to enhance their GoHenry experience.
- Company: Join GoHenry, a leading fintech company focused on empowering young people.
- Benefits: Flexible part-time hours, comprehensive training, and opportunities for certified qualifications.
- Other info: Fixed shift pattern with a supportive team environment.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong written and verbal English skills; previous customer service experience preferred.
The predicted salary is between 12 - 15 £ per hour.
GoHenry is seeking a part-time Customer Service Representative in Farnborough. As the first point of contact, you will assist customers through phone, in-app chat, and email, ensuring they maximize their experience with GoHenry.
The role requires a high standard of written and verbal English and experience in customer service across various sectors. Comprehensive training is provided, along with opportunities for certified qualifications. A fixed shift pattern is in place.
Customer Service Specialist - Fintech (Evenings/Weekend) in Farnborough employer: GoHenry
GoHenry is an exceptional employer that prioritises employee development and well-being, offering comprehensive training and opportunities for certified qualifications in a supportive work environment. Located in Farnborough, our team enjoys a flexible part-time schedule with fixed shifts, fostering a healthy work-life balance while engaging in meaningful customer interactions that make a real difference in our users' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Fintech (Evenings/Weekend) in Farnborough
✨Tip Number 1
Make sure you know the company inside out! Research GoHenry, their values, and what they stand for. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Specialist - Fintech (Evenings/Weekend) in Farnborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past, so share specific examples that showcase your skills and how you’ve made a difference.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your application specifically for GoHenry. Mention why you’re excited about this role and how your values align with ours at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen on joining the team!
How to prepare for a job interview at GoHenry
✨Know the Company Inside Out
Before your interview, take some time to research GoHenry. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills, especially in written and verbal English, as this is crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for growth, or what a typical day looks like. This shows that you’re engaged and serious about the position.
