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- Tasks: Support patient care by managing lab results and answering patient inquiries.
- Company: Join GoHealth Urgent Care, where passion meets patient-first healthcare.
- Benefits: Enjoy a welcoming culture, flexible work options, and opportunities for growth.
- Other info: Be part of a diverse team that values innovation and integrity.
- Why this job: Make a real impact in healthcare while working with enthusiastic teams.
- Qualifications: Must be a licensed RN with 3+ years of clinical experience.
The predicted salary is between 30000 - 42000 £ per year.
Registered Nurse-GoFollow (Virtual Visit)
Join to apply for the Registered Nurse-GoFollow (Virtual Visit) role at GoHealth Urgent Care
Registered Nurse-GoFollow (Virtual Visit)
1 day ago Be among the first 25 applicants
Join to apply for the Registered Nurse-GoFollow (Virtual Visit) role at GoHealth Urgent Care
It\’s fun to work in a company where people truly BELIEVE in what they are doing!
We\’re committed to bringing passion and customer focus to the business.
At GoHealth Urgent Care, we place the needs of our patients first – by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The GoFollow Nurse supports in-center providers in delivery of patient care by managing clinical laboratory and radiology results, answers incoming calls from patients/customers and conducts outreach to patients to relay details on patient visit and changes to result management.
Responsible for answering inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers, and escalating cases to GoFollow APPs that require medication management changes.
Education
- Graduate from an accredited registered nursing program.
Work Experience
3+ years of experience of clinical practice experience required
Emergency Medicine/Urgent Care preferred
Previous exposure and awareness on how to deliver lab and radiology results to our patients
Required Licenses/Certifications
Active Registered Nursing State License (IN)
Additional Knowledge, Skills And Abilities Required
Proficient in relevant computer applications/electronic medical records
Strong foundation in HIPAA and compliance
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
Experience with electronic medical records
Required language proficiency
Knowledge of administration and clerical processes
Knowledge of call center telephony and technology
Preferred Skills
Additional Knowledge, Skills, and Abilities Preferred Core Competencies:
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities
Essential Functions
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
- Responsible for review and managing patient results for various labs and imaging.
- Document all activities and communications in the EMR
- Responsible for escalating cases to GoFollow APPs that require medication management changes.
- Responsible for timely management of critical abnormal lab results (within 12-24 hours)
- Responsible for relaying results and care plan to patients, explaining results and answer questions from patients
- Respond to escalated questions and concerns as needed.
- Respond to patient inquiries both telephonically and by email regarding patient visit and follow up.
- Prioritizes results and triaging messages efficiently
- Responsible for outreach for patient follow-up
- Responsible for pro rata share of weekend and on-call duties
All other duties as assigned.
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
Set up email alerts as new job postings become available that meet your interest!
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Health Care Provider
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Industries
Hospitals and Health Care
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Registered Nurse-GoFollow (Virtual Visit) employer: GoHealth Urgent Care
Contact Detail:
GoHealth Urgent Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Nurse-GoFollow (Virtual Visit)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Registered Nurse-GoFollow role. Understanding how to manage lab and radiology results, as well as patient communication, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in emergency medicine or urgent care, as this is preferred for the role. Be ready to discuss specific scenarios where you've successfully managed patient care in high-pressure situations.
✨Tip Number 3
Showcase your proficiency with electronic medical records and relevant computer applications. Being able to quickly navigate these systems is crucial, so consider brushing up on any software mentioned in the job description.
✨Tip Number 4
Emphasise your commitment to diversity and inclusion in healthcare. Prepare examples of how you've fostered a respectful environment in previous roles, as this aligns with GoHealth's core values.
We think you need these skills to ace Registered Nurse-GoFollow (Virtual Visit)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical practice, especially in emergency medicine or urgent care. Emphasise your skills in managing lab and radiology results, as well as your proficiency with electronic medical records.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to providing an effortless patient experience. Mention specific examples of how you've demonstrated collaboration, innovation, and integrity in your previous roles.
Highlight Relevant Skills: In your application, clearly outline your exceptional written and verbal communication skills, as well as your ability to handle patient inquiries and complaints. Mention your familiarity with HIPAA compliance and any experience with call centre technology.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the healthcare field.
How to prepare for a job interview at GoHealth Urgent Care
✨Know Your Nursing Fundamentals
Brush up on your nursing knowledge, especially in areas related to emergency medicine and urgent care. Be prepared to discuss how you would handle specific patient scenarios, as this role requires a solid understanding of clinical practices.
✨Familiarise Yourself with EMR Systems
Since the role involves managing patient results through electronic medical records, make sure you're comfortable discussing your experience with EMR systems. Highlight any specific software you've used and how it has improved your workflow.
✨Demonstrate Communication Skills
As a GoFollow Nurse, you'll need exceptional verbal and written communication skills. Prepare examples of how you've effectively communicated with patients and colleagues in the past, especially in high-pressure situations.
✨Showcase Your Problem-Solving Abilities
The ability to troubleshoot and resolve issues is crucial in this role. Think of instances where you've successfully managed patient inquiries or complaints, and be ready to share these experiences during your interview.