Provider Coordinator

Overview

Provider Coordinator at GoHealth Urgent Care is responsible for providing an unparalleled onboarding experience to new providers and building positive relationships with providers, GoHealth leadership, and hospital system partners to ensure high-quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing, management of a comprehensive, effective and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding and retention experience.

Responsibilities

• Participates in the day of the interview, including working with provider talent acquisition to ensure the day of the interview is coordinated, coordinating center visits with center leads, showing candidates around a center, providing feedback on candidates, and sharing feedback on the candidate with appropriate parties.
• Works closely with provider talent acquisition and the medical director to ensure candidates have unparalleled interviewing experience.
• Assists with partner interview activities as needed
• Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing, provider talent acquisition, GoHealth administrators, hospital partners, and new provider
• Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
• Monitors timelines and communicates when issues arise with all parties involved
• Coordinates Physician and Advanced practitioner supervisory agreements
• Welcomes newly hired candidates to GoHealth and announces new hires to the provider team
• Coordinates and communicates provider orientation information and dates; initiates specified touch points with the new provider and provides support through the onboarding process
• Coordinates system set up (e.g., payroll, scheduling, medical records) with GoHealth and hospital system partners
• Develops, implements, and manages programs, tools, and strategies to ensure flawless provider onboarding experience, and accelerated acclimation to GoHealth based on feedback from new hires, GoHealth and hospital system partners and other stakeholders
• Is the lead person for all orientation activities, including training schedules and communication with provider
• Makes providers feel welcome by introducing them to other team members, etc.
• Attends orientation and training activities as time allows
• Supports Learning & Development team during orientation activities as needed
• Helps onboard new providers to the different systems they will use (e.g. payroll, scheduling, medical records)
• Manages and optimizes provider schedule based on provider preferences and center coverage needs
• Maintains provider daily schedule
• Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues
• Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
• Maintains provider licensing information
• Requests/processes provider status changes
• Supports medical director with communications
• Supports clinical quality and coding audits as needed
• Collaborates with counterparts in other markets
• Seeks feedback from providers, recruiters, hospital credentialing/privileging representatives and other key stakeholders on processes. Reviews and acts upon feedback.
• Re-designs inefficient steps within processes under their control
• Keeps informed on national trends in relation to provider onboarding and integration
• Provides marketing and logistical support for special events and outreach projects (open houses, physician events, public lectures, etc.)
• Standards of Behavior: Must exhibit exemplary, positive, standards of behavior at all times; must demonstrate ability to effectively communicate with clinicians, diverse staff and exercise grace under pressure.
• All other duties as assigned.

Qualifications

• Education: High School Degree or GED required
• Bachelor’s Degree preferred
• Work Experience: 5+ years of health care experience required
• Previous provider liaison experience, drug / medical device rep sales preferred
• Required Licenses/Certifications: n/a
• Additional Knowledge, Skills And Abilities Required: Microsoft Office Suite; Word, Excel and Power Point

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