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- Tasks: Manage operations at multiple urgent care centres, ensuring patient satisfaction and staff engagement.
- Company: GoHealth Urgent Care is dedicated to innovative healthcare solutions and exceptional patient experiences.
- Benefits: Enjoy a full-time role with competitive salary and opportunities for professional growth.
- Why this job: Join a dynamic team focused on improving healthcare while developing your leadership skills.
- Qualifications: High school diploma required; management experience or clinical background preferred.
- Other info: Travel between locations may be necessary; strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
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You’re more valuable than ever – And that’s just how we’ll make you feel.
At Northwell-GoHealth Urgent Care, we strive to provide an effortless experience to our customers, providers, and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers’ interaction.
The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares through delivering a patient-centered experience that drives consumer loyalty and creating an environment where staff are engaged in the success of a facility.
Job Requirements
Education
- High School Diploma or equivalent required
- Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
Work Experience
- 2-3 years of management experience or 5+ years clinical experience or 3+ years of GoHealthUC experience required
Required Licenses/Certifications
- Valid State Driver’s License required
Additional Knowledge, Skills And Abilities Required
- Ability to hire, train and manage employees.
- Ensure that sites are operating efficiently by maintaining staffing ratios and supply management
- Ability to work independently, accurately, and efficiently
- Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management
- Comfortable with constructive confrontation and counseling management
- Strong decision-making, problem-solving, and communication skills
Additional Knowledge, Skills, And Abilities Preferred
- Customer Service
- Scheduling
- Communication Skills
- Vendor Management
- MS Office
- Coaching and mentoring
Essential Functions
- Oversee approximately 40 employees with cost management responsibilities
- Monitor NPS scores and put in place measures to address patient satisfaction and customer service issues
- Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
- Monitor patient flow, and managing ongoing front and back-office operations closely
- Supervise, coach, evaluate, and mentor employees; conduct performance review
- Collaborate with HR team in developing and issuing performance reviews and terminating employees
- Hold staff meeting and training sessions
- Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
- Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
- Reconcile daily payment collections
- Ensure staff is working productively and professionally throughout all working hours
- Maintain office and medical supplies for inventory/par levels
- Facilitate the deployment of new testing technologies through in-servicing staff
- Coordinate with key vendors/departments including radiology and external call centers
- Perform HIPPA walk-throughs and inspections
- Manage processes with external vendors including supply distributors and call centers
- Travel between assigned centers as needed
- All other duties as assigned.
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time .
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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Project Management and Information Technology
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Industries
Hospitals and Health Care
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On-Site Manager employer: GoHealth Urgent Care
Contact Detail:
GoHealth Urgent Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Manager
✨Tip Number 1
Familiarise yourself with GoHealth Urgent Care's mission and values. Understanding their commitment to patient-centred care will help you align your responses during interviews, showcasing how your management style can enhance their customer experience.
✨Tip Number 2
Network with current or former employees of GoHealth Urgent Care. They can provide valuable insights into the company culture and expectations for the On-Site Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage teams effectively and improve operational efficiency. Highlighting these skills will show that you're ready to take on the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in healthcare management and technology. Being knowledgeable about innovations in patient care can set you apart as a candidate who is proactive and forward-thinking, qualities that are essential for the On-Site Manager position.
We think you need these skills to ace On-Site Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and skills that align with the On-Site Manager role. Emphasise your ability to manage teams, oversee operations, and enhance patient satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of GoHealth Urgent Care's mission. Mention specific examples of how you've successfully managed teams or improved operational efficiency in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as decision-making, problem-solving, and communication. Provide concrete examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GoHealth Urgent Care
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples of how you've successfully led teams, managed operations, and improved patient satisfaction in a healthcare setting.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your decision-making abilities. Prepare to share instances where you faced challenges in a management role and how you resolved them, particularly in relation to staff management or patient care.
✨Emphasise Communication Skills
As an On-Site Manager, strong communication is key. Be ready to explain how you effectively communicate with both staff and patients, and provide examples of how you've handled constructive feedback or difficult conversations.
✨Familiarise Yourself with the Company Culture
Research GoHealth Urgent Care's values and mission. During the interview, express how your personal values align with theirs and how you can contribute to creating a positive environment for both staff and patients.
