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- Tasks: Assist patients with inquiries and build lasting relationships through phone, email, and chat.
- Company: GoGoMeds, a leading online pharmacy focused on superior customer service.
- Benefits: Competitive pay, regular hours, medical benefits, paid holidays, and casual dress.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Join a rapidly growing team making a real impact in the future of pharmacy.
- Qualifications: High school diploma and Kentucky Pharmacy Technician Certificate required.
The predicted salary is between 15 - 22 £ per hour.
GoGoMeds is located at 525 Alexandria Pike Southgate, KY 41071 and is a leading provider of premium online pharmacy services. We are focused on providing our patients with a seamless experience by leveraging technology within our pharmacy to deliver superior customer interactions and service. We’re motivators, go-getters, and we’re constantly seeking out ways to improve our customer experience, processes, and ourselves. If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, GoGoMeds has the right opportunity for you!
GoGoMeds is seeking an experienced full-time Patient Support Specialist (CSR) to join our talented team. Duties will include:
- Receive, document and resolve patient inquiries via phone, email, and/or chat
- Build lasting relationships with patients
- Processing patient payments and resolve billing discrepancies
- Support and train peers as needed
- Comply with all state and federal laws
- Other reasonable duties as assigned by manager
- Work in multiple computer systems and support multiple platforms
Competencies Valued:
- Display passion for and responsibility for the customer
- Display a passion for what you do and a drive to improve
- A strong drive to complete tasks and accomplish goals
- Dependability, punctuality, and accountability
- Strong multitasking, problem solving, and prioritising skills
- Strong stress and time management skills
- Excellent verbal and written communication
- Ability to speak and type simultaneously while using three or more computer programs
- Strong empathy and active listening skills
Preferred Qualifications:
- Bilingual a plus
- Proficiency in Microsoft Office programs
- At least 1 year of previous call center experience
- Previous experience in a medical office/facility
- Background in healthcare/medical terminology
Required Qualifications:
- High School Diploma
- Kentucky Pharmacy Technician Certificate (required for employment and can be obtained prior to the first day of employment)
- Must be available for Saturday shift rotation (every few weeks)
What’s in it for you:
- Excellent Pay ($18 + hourly depending on experience)
- Regular, daytime hours - Shifts scheduled in advance
- Medical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disability
- Paid Holidays and Vacation
- Paid Basic Life Insurance
- 401K
- Casual Dress
Customer Service Representative in Southgate employer: GoGoMeds
Contact Detail:
GoGoMeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Southgate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GoGoMeds. Understand their mission and values, and think about how your skills align with their focus on superior customer interactions. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing common scenarios with a friend or family member to get comfortable with handling patient inquiries and resolving issues on the spot.
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to discuss how you've successfully managed multiple tasks in previous roles. Use examples that highlight your problem-solving skills and ability to stay calm under pressure—these are key traits for the job!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Make sure to highlight your relevant experience and why you're passionate about improving the customer experience at GoGoMeds.
We think you need these skills to ace Customer Service Representative in Southgate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We love seeing candidates who are genuinely excited about helping others and improving their experience!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in call centres or healthcare. We want to see how your skills align with what we do at GoGoMeds!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate applicants who can communicate effectively, so make sure your application is easy to read and free of jargon.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GoGoMeds
✨Know Your Stuff
Before the interview, make sure you understand GoGoMeds' mission and values. Familiarise yourself with their services and how they leverage technology to enhance customer interactions. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Skills
Highlight your experience in customer service, especially in a call centre or healthcare setting. Be ready to discuss specific examples where you've demonstrated strong multitasking, problem-solving, and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This not only shows that you're engaged but also reflects the empathy and listening skills that are crucial for a Patient Support Specialist role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.