At a Glance
- Tasks: Lead and evolve our core business applications, ensuring they meet operational needs.
- Company: Join GoGlobal, a forward-thinking company focused on digital operations.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Make a real impact by driving automation and AI adoption in business processes.
- Qualifications: 8+ years in business applications with strong SaaS skills and team leadership experience.
The predicted salary is between 50000 - 70000 £ per year.
At Go Global, the Business Applications Lead owns the internal business applications stack — CRM, ERP / finance, HRIS, and ticketing — configuring, integrating, and evolving the tools that Delivery runs on every day.
This is a hands-on technical leadership role for someone who understands both how the business works and how to make Saa S platforms work for it.
You will be the single point of accountability for the availability, configuration, and continuous improvement of these core platforms, translating operational needs into reliable application change while keeping access, audit, and data integrity tight.
Sitting within Digital Operations, you partner closely with delivery teams, vendors, and the master-data function to keep the application landscape joined-up and dependable.
This role suits a pragmatic systems owner who enjoys both the configuration detail and the bigger picture of how applications connect, and who can lead a small specialist team while staying close to the platforms themselves.
As part of this remit, the Business Applications Lead also leads automation and AI adoption across Delivery — identifying where workflows can be simplified or automated, embedding AI-assisted tools into the applications and day-to-day processes teams rely on, and partnering with the Automations function and delivery leaders to prioritise, build, and scale these capabilities responsibly, so that automation and AI measurably improve accuracy, efficiency, and turnaround for clients while remaining secure, well-governed, and genuinely adopted by the people who use them.
Responsibilities
- Application Portfolio Ownership
- Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery works.
- Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels.
- Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes.
- Integration & Data
- Lead integrations between applications — SSO, data synchronisation, and process orchestration — so information flows cleanly end to end.
- Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality.
- Adoption & Support
- Drive user adoption through clear training, documentation, and responsive day-to-day application support.
- Promote consistent, well-governed ways of working across the application landscape as the foundation for scalable, reliable operations.
- Security, Access & Compliance
- Ensure access controls, audit trails, and segregation-of-duties (So D) compliance are maintained across all applications.
- Work within internal controls and regulatory requirements, supporting internal and external audits with accurate evidence.
- Key Performance Indicators
- Application availability and incident volume.
- Change throughput and backlog burn-down.
- User satisfaction and adoption.
Requirements
- 8+ years working with business applications, including hands-on Saa S administration and configuration of CRM, ERP / finance, HRIS, or ticketing platforms.
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
- Strong Saa S administration and configuration skills across multiple enterprise applications.
- Integration and API fluency — practical experience with SSO, data sync, and process orchestration between systems.
- Vendor management experience, including release management, renewals, and service-level oversight.
- Strong requirements-gathering skills — able to turn operational needs into clear, testable application changes.
- Solid grasp of access controls, audit trails, and segregation-of-duties (So D) compliance.
- Excellent communication skills and the ability to support and train non-technical users.
- Comfort working with AI-assisted tools and an openness to AI literacy as the function evolves.
- Preferred
- Experience leading a small team of application specialists.
- Exposure to master-data management and data-governance practices.
- Relevant platform certifications (e. g. Salesforce, Net Suite, Workday, Service Now, or equivalent).
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GoGlobal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GoGlobal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GoGlobal!
✨Direct Apply to GoGlobal
Let's not forget to apply directly through the GoGlobal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Applications Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GoGlobal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GoGlobal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GoGlobal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
