At a Glance
- Tasks: Design and improve user experiences for web and app, focusing on customer journeys.
- Company: Join a dynamic team in a fast-paced environment dedicated to enhancing service experiences.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work culture.
- Other info: Autonomous role with opportunities for growth and contribution to team success.
- Why this job: Make a real impact by simplifying complex interactions and improving customer retention.
- Qualifications: Proven UX/Product Design experience and proficiency in Figma required.
The predicted salary is between 40000 - 50000 £ per year.
Who you are
- Can quickly understand complex service journeys
- Designs with empathy and behavioural insight
- Thrives in a fast-moving environment
- Balances quality with pragmatism
- Proven experience in UX / Product Design
- Strong journey and systems thinking
- Experience designing complex service flows
- Ability to simplify high-friction or high-emotion interactions
- Confident working under time constraints
- Experience working in cross-functional product teams
- Proficiency in Figma
- Strong communication skills
Desirable
- Experience in telecoms, utilities, fintech, insurance or subscription services
- Experience designing for both web and native app
- Experience improving retention or reducing contact drivers
- Familiarity with behavioural design principles
- What the job involves
- We're looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app
• You'll be working on journeys that help customers
- Self-serve confidently
- Resolve issues smoothly
- Understand their products clearly
- Feel supported during moments of friction
- Stay with us because the experience works
- This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on
- Designing and improving end-to-end service and retention journeys
- Identifying friction points within existing customer flows
- Creating wireframes, journey maps, and prototypes for iterative testing
- Collaborating closely with Product, Engineering, Care and Research
- Designing within existing design system constraints
- Balancing short-term quick wins with longer-term experience improvements
- Presenting work clearly and confidently to stakeholders
- Contributing to design critiques and team collaboration
Within 6 months, you'll
- Confidently own and ship improvements to key service journeys
- Learn, grow, and develop your skills as a designer/communicator
- Reduce friction in priority retention moments
- Contribute positively to team critiques and collaboration
- Support the wider design team by delivering at pace Leave behind clear documentation and rationale for future iteration
Contract Details
- 6 Month Fixed Term Contract
- Location: Salford Quays, Manchester
- Level: Mid and Senior
- Salary: Not provided
- Performance-related bonus opportunities
- Required tool: Figma
- #J-18808-Ljbffr
UX Designer in Manchester employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
We think you need these skills to ace UX Designer in Manchester
UX Design
Product Design
Journey and Systems Thinking
Service Flow Design
Friction Point Identification
Wireframing
Journey Mapping
