At a Glance
- Tasks: Provide hands-on support and manage diverse TechOps projects across identity, devices, and networking.
- Company: Join Kraken, a leading tech company with a people-first culture.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on empathy and collaboration in a fast-paced environment.
- Why this job: Make a real impact by improving technology experiences for employees globally.
- Qualifications: Hands-on IT experience and strong troubleshooting skills in Windows and macOS.
The predicted salary is between 45000 - 55000 £ per year.
Location: London / Manchester
Type: Fixed Term Contract / Hybrid
What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business.
About the role: As a TechOps Generalist, you'll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective.
What you'll do:
- Provide hands-on 1st, 2nd, and 3rd line support across the business
- Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
- Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
- Contribute to technical projects that improve security, reliability, and scalability
- Design, improve, and automate systems and processes to reduce manual effort and operational risk
- Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
- Support our offices across the globe
- Identify recurring problems and help build long-term solutions rather than short-term workarounds
Example TechOps projects include:
- macOS and Windows MDM improvements and migrations
- Identity provider and SSO improvements
- Device trust and posture compliance solutions
- Replacing insecure authentication factors with phishing-resistant alternatives
- Office networking, AV, and access control improvements
- SaaS migrations and integrations
What you'll have:
- Must have
- Strong hands-on experience in an IT, TechOps, or systems-focused role
- Deep knowledge of Windows and macOS, with confident troubleshooting skills
- Hands-on experience providing 1st, 2nd, and 3rd line support
- Comfort operating in highly ambiguous environments and managing competing priorities
- A strong technical foundation across identity, MDM, SaaS, and networking
- Ability to communicate clearly with both technical and non-technical stakeholders
- A people-first mindset and a conscientious approach to decision-making
- Should have
- Experience supporting macOS, Windows, iOS, and Android environments
- Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
- Understanding of SSO technologies such as OAuth, SAML, and SCIM
- Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
- Experience working across time zones or with distributed teams
- Nice to have
- A foundational understanding of programming or software engineering
- Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
- Experience with office networking (we use Cisco Meraki)
- Exposure to cloud platforms such as AWS
Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!
TechOps Generalist in Manchester employer: Gofractional
At Kraken, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London or Manchester where innovation meets empathy. Our TechOps team is not only at the forefront of modern technology but also deeply committed to supporting our employees with a people-first approach, ensuring that technology enhances their work experience. With opportunities for professional growth and exposure to cutting-edge tools, joining us means becoming part of a collaborative culture that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Generalist in Manchester
✨Get Involved in Tech Meetups
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Gofractional that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace TechOps Generalist in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Gofractional, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Gofractional can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Gofractional will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Gofractional
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Gofractional. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Gofractional.
