At a Glance
- Tasks: Manage waste disposal services and ensure top-notch customer service across the northwest region.
- Company: Join a leading waste management company focused on sustainability and innovation.
- Benefits: Enjoy career development, generous pension, medical benefits, and discounts on travel and leisure.
- Other info: Work from home with opportunities for training and professional growth.
- Why this job: Make a real difference in waste management while growing your career in a supportive environment.
- Qualifications: Experience in waste management and account management with a focus on operational excellence.
Contract Manager - 12 month FTC
Location: The role can be done from home however you will be covering the northwest region.
Reporting to: Regional General Manager/Business Manager.
This role is a 12 month fixed term contract to cover maternity leave.
Role Overview
The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management.
You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.
Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).
Core Responsibilities
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Essential Requirements
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.
Benefits
- Ongoing career development, training and coaching
- Car or allowance
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
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Contract Manager in Manchester employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
