At a Glance
- Tasks: Lead product strategy to enhance customer journeys and drive growth in the Food category.
- Company: Join a dynamic team at a leading retail company in Paddington.
- Benefits: Competitive rates, hybrid work model, and a friendly team environment.
- Other info: 6-month contract with potential for extension and great career opportunities.
- Why this job: Make a real impact on millions of customers while shaping digital experiences.
- Qualifications: Proven experience in product management with a focus on app-based customer journeys.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for an experienced Senior Product Manager to join us on an initial 6 month contract. This is a high-impact role focused on shaping and delivering product initiatives that grow our Food customer base, accelerate category performance, and deepen loyalty integration to maximise engagement and sales. This is an opportunity to shape a critical part of our digital experience and play a key role in driving growth across high-priority business areas. You'll have autonomy, visibility and the chance to make a tangible impact on millions of customers.
Responsibilities
- Own and drive the product strategy and roadmap for key areas of the app experience, ensuring seamless, engaging and commercially effective customer journeys.
- Work cross-functionally with engineering, design, data, marketing and trading teams to deliver measurable business outcomes.
- Define and deliver product initiatives that increase acquisition, activation and retention of Food customers within the app.
- Optimise end-to-end Food journeys to improve engagement and conversion.
- Use data and experimentation to identify opportunities for growth and continuous improvement.
- Drive product enhancements that unlock growth across Food, Home & Beauty categories.
- Identify friction points and optimise browsing, discovery and checkout experiences.
- Partner closely with commercial and trading teams to align product strategy with category objectives.
- Lead deeper integrations within the app experience.
- Create compelling loyalty-led experiences that drive repeat engagement and increased basket size.
- Use personalisation and data insights to deliver relevant, high-impact customer interactions.
Requirements
- Proven experience as a Senior Product Manager delivering customer-facing digital products at scale.
- Strong track record of driving growth, engagement and measurable commercial outcomes.
- Deep understanding of app-based customer journeys and optimisation.
- Data-led mindset with experience running experiments and using insights to inform decisions.
- Excellent stakeholder management skills, with the ability to influence at all levels.
- Collaborative approach with engineering, design and business teams.
- Comfortable balancing strategic thinking with hands-on delivery.
Work Arrangement
Hybrid - 3 days per week in-office (Paddington), London, England, United Kingdom
Contract Details
6 month contract with possibility of extension. Outside IR35.
Benefits
Competitive rates. Great company to work for and friendly team.
Senior Retail Product Manager in London employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
