At a Glance
- Tasks: Manage brand accounts, drive growth, and ensure smooth delivery across campaigns.
- Company: Dynamic company in the influencer marketing space with a focus on innovation.
- Benefits: Hybrid work, generous PTO, learning budget, and annual bonuses.
- Other info: Opportunity for significant career growth and mentorship within a supportive environment.
- Why this job: Join a fast-paced team and make a real impact in the creator economy.
- Qualifications: 4-6 years in influencer marketing, strong campaign experience, and AI fluency.
The predicted salary is between 50000 - 60000 € per year.
Location: UK (London, Hybrid)
Employment Type: Full time
Contract Duration: 9-month Fixed-Term Contract
Compensation: Competitive, dependent on experience
What You’ll Do
You’ll manage a portfolio of brand accounts across enterprise fashion and consumer goods clients. This is a 9-month fixed‑term contract providing delivery cover during a period of rapid growth.
What you’ll own:
- Keep clients, grow them, and run delivery cleanly.
- Keep the team aligned, operating efficiently through better systems and technology.
- You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
- If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. Steady, commercial ownership.
Key Responsibilities
- Lead the Relationship: Own client relationships across launches, seasonal campaigns, and always‑on programmes. Multi‑thread across teams. Build trust. Have direct conversations when performance needs to improve.
- Turn Insight into Strategy: Translate data into clear, actionable plans using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
- Own Delivery End-to-End: Manage timelines, scopes, budgets, and execution across our full product suite, including Always‑On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. Keep work on‑brand, on‑time, and within margin.
- Protect & Grow Revenue: Manage renewal timelines and model scenarios with AI to pressure‑test the numbers. Identify upsell opportunities. Speak confidently about account growth with real numbers.
- Use Data to Improve What’s Next: Forecast performance. Optimise mid‑campaign. Apply learnings to the next programme. Reporting should inform decisions, not just recap them.
- Keep the System Tight: Keep tracking clean. Watch capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.
What We’re Looking For
- 4–6+ years in influencer or creator marketing
- Strong hands‑on campaign experience, with real fluency in TikTok
- Clear track record of account growth and retention. Bring numbers.
- Experience measured against revenue, retention, or quarterly NRR KPIs
- AI fluency, applied. Our platform is AI‑powered and you’ll be expected to get up to speed fast and use it daily for client summaries, performance narratives, renewal modelling, and upsell prep.
- Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards
- Enterprise fashion or consumer goods experience is a plus
- You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you’ve managed
Traits That Matter
- Curious. Commercially aware. Direct. Adaptable. Strong at building trust.
- You don’t avoid hard conversations. You don’t wait for issues to elevate.
- You don’t need constant direction. You set the agenda and send the follow‑up, every time, for alignment.
What Success Looks Like
- By Month 2: You are fully ramped up, confident, and operating independently across the entire portfolio with minimal oversight. You own the growth narrative for your accounts, actively drive renewal strategy and planning, and mentor team members effectively on campaigns and processes. Expansion opportunities have been identified, documented, and prioritised in collaboration with Sales and Strategy.
- By Month 9: Your accounts are in significantly better shape than when you started; with stronger client relationships, improved revenue and margins, cleaner operations, and a clear plan for continued growth.
Benefits
- Hybrid working: Up to 2 days a week in the office, with the rest remote.
- Annual Time Off: 25 days PTO + bank holidays, 4 company‑wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
- Growth: Annual Learning & Development budget to invest in your skills.
- Rewards: Annual bonus scheme to recognise great work
- Support: If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you.
Interim Senior Client Success Manager in London employer: Gofractional
Join a dynamic and innovative team as an Interim Senior Client Success Manager in London, where you'll thrive in a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, you'll benefit from an annual learning and development budget, generous time off, and a supportive culture that values direct communication and collaboration. This role offers the unique opportunity to manage high-profile brand accounts in the fast-paced fashion and consumer goods sectors, ensuring your contributions directly impact client success and company growth.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Senior Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client success management. Think about how you’d handle tricky situations or improve client relationships, and be ready to share your ideas.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, use specific metrics and outcomes to demonstrate how you've driven account growth and improved client satisfaction in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Interim Senior Client Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in influencer marketing and client success. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Numbers:When discussing your past roles, bring in those impressive metrics! Whether it’s account growth or retention rates, we love seeing hard numbers that demonstrate your impact. It helps us understand your commercial acumen.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your experience with AI tools and project management systems. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants efficiently. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Gofractional
✨Know Your Numbers
Make sure you come prepared with specific metrics and examples of how you've driven account growth and retention in your previous roles. This is crucial for demonstrating your impact and aligning with the company's focus on revenue and KPIs.
✨Master the Tech
Familiarise yourself with the project management tools mentioned in the job description, like Asana and Airtable. Being able to discuss how you've used these tools effectively in past campaigns will show that you're ready to hit the ground running.
✨Showcase Your AI Savvy
Since the role requires fluency in AI tools, be ready to discuss how you've applied AI in your previous work. Bring examples of how you've used data to inform strategy and improve campaign performance, as this will highlight your adaptability and forward-thinking approach.
✨Build Trust Through Directness
Prepare to demonstrate your ability to have direct conversations about performance and client relationships. Think of examples where you've navigated tough discussions successfully, as this aligns with the traits they're looking for in a candidate.
