At a Glance
- Tasks: Lead a dynamic team to transform account management and drive dealer engagement.
- Company: Join a fast-paced automotive marketplace with a focus on growth and innovation.
- Benefits: Enjoy competitive pay, generous leave, and a range of health benefits.
- Other info: Flexible working options and exciting company events await you!
- Why this job: Make a real impact in a high-growth environment while developing your leadership skills.
- Qualifications: Proven leadership experience in sales or account management, preferably in B2B SaaS.
The predicted salary is between 75600 - 92400 £ per year.
Role
Who you are
- Leadership: Proven experience leading multi-layered sales or account management teams
- Preferable experience working within automotive, digital marketplaces, or high-volume B2B Saa S/digital environments
- Commercial Acumen: Track record of managing £multi-million revenue portfolios, driving customer growth, and improving retention
- Change Management: Demonstrated experience leading teams through change (e. g., CRM implementations, billing systems, or major process transformations)
- Execution: Superb ability to balance high-level strategic thinking with hands‑on, tactical execution
- What the job involves
- Leading 4 Manager-level direct reports and a wider team of 30+ Account Managers, you will drive a step‑change in performance, dealer engagement, and commercial impact as we evolve into a high‑growth, challenger automotive marketplace
- This role is critical in shifting our approach from reactive account management to proactive, insight‑led dealer partnerships.
You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility
- Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base
- Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform
• Identify and unlock growth through
- Dealer segmentation (high value vs. long tail)
- Upselling premium products (e. g., visibility packages, featured listings)
- Improving conversion from stock sales
- Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups
- Consultative Selling: Shift the team towards consultative, insight‑led conversations (focusing on performance, pricing, stock mix, and digital presence)
- Value
Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’
- Team Development: Lead, coach, and develop 4 managers and the wider account management teams
• Embed clear goals focused on
- Dealer activation & retention
- Revenue per dealer
- Stock upload and live listings
- Lead conversion
- Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews
- CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data‑driven decision‑making
- Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency
- Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working
- Instil a fast‑paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test‑and‑learn approach
- Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions
- Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance
- Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience
Position Details
- Maternity Cover - Fixed Term Contract (12 months)
- Location: London, 2 days a week in office (Richmond, London)
- Salary: Not provided + An annual bonus scheme or commission plans for our Commercial team
- Level: Senior and Expert level
Company Benefits
- Discretionary Bonus or Commission based roles
- Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot, we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value‑led awards with cash prizes and a £1,000 team experience on offer.
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay, Paternity/Non‑birth Parent Leave: 12 weeks at 100% pay.
- Private Healthcare Insurance - High‑level coverage for you, partners, and dependents—including pre‑existing conditions.
- Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
- Online private GP service - 24/7 digital access via
- Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
- 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30‑day max).
- We offer 2 volunteer days a year so you can help out wherever matters to you.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- Tech Choice: Your choice of a Mac Book or Windows laptop.
: Discounts at over 30,000 retailers and entertainment venues.
- Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front‑row seat to one of the biggest events in the UK car calendar.
- Pitchside
Perks: We're proud partners of Brentford FC, and we share the rewards with you.
From tickets to Men's and Women's matches to the bucket‑list opportunity to actually play on the pitch yourself, we bring you closer to the action.
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Interim Head of Account Management in London employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Head of Account Management in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Gofractional. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Gofractional.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Gofractional.
We think you need these skills to ace Interim Head of Account Management in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Gofractional and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Gofractional
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Gofractional will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Gofractional.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Gofractional.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Gofractional. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
