At a Glance
- Tasks: Drive customer success and adoption of Anaplan solutions for key accounts.
- Company: Join a dynamic team focused on delivering exceptional customer value.
- Benefits: Gain valuable experience in a senior role with potential for growth.
- Other info: Opportunity to leave a legacy and contribute to evolving customer success assets.
- Why this job: Make a real impact by transforming customer processes and driving ROI.
- Qualifications: Experience in customer success, SaaS platforms, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Role
Who you are
- Previous experience driving value in customer success, presales, or management consulting roles
- Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
- Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C‑suite
- Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
- A unique ability to translate complex technical concepts into clear, customer‑friendly business value
- Familiarity with software development processes and design methodologies
- A customer‑first mindset coupled with strong problem‑solving skills and the ability to remain calm and decisive under pressure
- Experience leading cross‑functional teams to address sophisticated customer needs or deliver key projects
Desirable
- Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
- Hands‑on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
- Familiarity with Anaplan or comparable enterprise planning platforms
- Background in change management and enterprise‑wide business transformation initiatives
- Experience crafting customer‑facing collateral, such as success playbooks or templates
- Exposure to renewal strategy and expanding customer footprints through upsell/cross‑sell practices
What the job involves
We are seeking a highly experienced Customer Success Business Partner to join our team for a critical leave cover. In this highly visible and vital role, you won't just be keeping the seat warm—you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions. As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long‑term success. If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark.
Key Responsibilities
- Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI
- Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan
- Strategic Leadership: Lead executive‑level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders
- Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross‑sell opportunities
- Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment
- Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans
- Empower Self‑Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long‑term self‑sufficiency
- Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it
Position Details
- Contract Type: Fixed Term Contract
- Level: Senior and Expert
- Location: London
- Salary: Not provided
Interim Customer Success Business Partner in London employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
