Interim Client Director in London

Role Overview

You will be directing the business of 3/4 agency clients, free from the shackles of network agency deals to lead best-in-class planning recommendations.

You'll also be a leader of people, managing and developing other TSW'ers, like a guiding light; your attitude and positive behaviour will filter through the rest of the team.

You'll have a can-do attitude and an infectious 'What's Possible' approach to delivering the best work our clients have seen.

You'll get the best work out of a willing team.

Requirements

• Establish yourself as the lead on your clients' business, recognised by all as the spearhead for the accounts.
• Accountable for owning and interrogating client briefs to produce the highest quality responses.

You will be overseeing the planning process from briefing all the way through to campaign evaluation for consistency and future learning.

• Effectively plan and communicate cross-channel strategy / approach / planning for current and prospective clients – working closely with our Activation specialists regarding the effective implementation and delivery of campaigns.
• Your experience across both Online and Offline channels will be evidence within this.

Within Online, we expect the Client Director to understand Online channels and platforms in detail, as part of the wider media mix and the implications they have on account set-up, measurement and ongoing optimisation.

• Oversee the performance of your client's campaigns and proactively identify areas for improvement and optimisations.
• Understanding the Client's business dynamics so we can deliver highly relevant responses to briefs.
• Anticipating and resolving client challenges by quickly identifying opportunities and threats.

Working closely with the senior team (Group Client Director and Managing Partner), you'll keep them informed of these and know when they need to step-in.

• Providing guidance and training to your team, the wider client team and specialists with ongoing feedback to constantly improve our agency offering.
• Be a pivotal part of new business pitch teams, coordinating and presenting responses.
• Key Deliverables
• Established strong relationships with your clients, so that both the client and internal specialist teams able to identify your role in leading the day-to-day account.
• Have demonstrated your expertise in diagnosing briefs and applying the planning process to deliver best-in-class recommendations across an integrated channel plan(s).
• Demonstrated solid understanding the strategic purpose and benefits of channels, platforms and media types and lead the discussions and recommendations to clients with support from channel specialists.
• To have filtered this understanding across the broader account teams.
• Shown understanding of market dynamics and how this can affect the role for comms.
• Applied tools & systems to client briefs to deliver insight and inspiration (see requirements below)
• Presented response to briefs & communicated to clients (written & oral) – providing confidence in the strategic direction and performance of campaigns.
• Pulled insight from data and used it to develop ideas with the teams.

• Kept things simple, no matter how complicated they are!

• Shown ability to tell a story, to take clients on a journey through your response to briefs.
• Established yourself as a line manager and leader within the client team.

What We're Looking For

Technical requirements

• Detailed understanding of core planning principles and their application to campaigns (Brand and Performance).
• Detailed understanding of different KPIs by media channel and their relationship with both planning principals and business outcomes.
• Strong knowledge of planning tools (TGI, Ad Intel, Touchpoints, etc) and measurement tools (Google Analytics, etc).
• Multi-media planning expertise (Offline and Online channels).
• Strong knowledge of Online media platforms and associated technologies.

Strong knowledge of the planning principles that impact deployment across them.

We're not looking for someone who will spend all day "in platform" – rather someone who has experience working with them, can deliver best in class planning across them, and ensure the delivery is always meeting expectations of the plan.

• Awareness of the broader media and marketing ecosystem, online and offline, and how it can be connected, eg through search.

Experience

Essential

• Media agency experience, with recent experience leading the planning of multi-channel campaigns.
• Plenty of experience translating a detailed understanding of key planning principles into media implementation for both offline and online channels.
• Experience working on performance-focused campaigns, delivering detailed reporting and analysis, alongside strategic measurement recommendations.
• Extensive experience planning or buying online media campaigns (e. g. search, social, display).
• Strong client communication and management skills, including project management and conflict resolution- this role involves significant client interaction, so this is critical.
• Management experience
• A track record of winning, growing and retaining clients in an agency or consultancy environment

Nice to have

• Previous experience working hands-on delivering performance campaigns.
• Previous experience working hands-on building and optimising campaigns in online media platforms (e. g. paid search, paid social).
• Experience of working with external agencies (Creative/BTL/PR).
• Working Conditions
• 2 Month Fixed Term Contract
• A minimum of 3 days per week in the office, with expectation of working between both Kent and the London offices each week.
• May require some travel to meet with clients or attend industry events on an ad-hoc basis.
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