At a Glance
- Tasks: Lead customer implementations, translating goals into actionable plans and building strong relationships.
- Company: Join a dynamic team at Watershed, focused on innovative customer solutions.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on creativity and problem-solving.
- Why this job: Make a real impact by driving success for our largest strategic accounts.
- Qualifications: 3-6+ years in management consulting or software implementation, with strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
We're looking for a customer-focused problem solver to join our Implementation team for a 12 month contract, with the possibility of conversion to full-time employment contingent upon need and performance. You'll lead end-to-end deployments of Watershed for our largest and most complex strategic accounts - translating goals into clear plans, finding solutions to customer needs, orchestrating cross-functional work, and building customer confidence. You'll design scalable systems and processes for repeatability while also solving complex, bespoke needs for our largest customers. You'll partner closely with product, engineering, advisory, customer success, and external partners to keep momentum high and outcomes measurable. This is a unique opportunity to play a critical role driving the success of Watershed's customer base.
You will:
- Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution.
- Serve as the customer's primary point of contact during implementations, building high-trust relationships across technical and non-technical stakeholders.
- Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs.
- Develop a deep understanding of Watershed's product and services to guide customers on what's possible and make smart trade-offs.
- Conduct enablements for customers on using complex Watershed features.
- Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change.
- Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap.
- Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time.
You might be a fit if you:
- Have 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company. You have experience leading customers through complex programs or projects.
- Take pride in your ability to learn new concepts quickly and thrive operating in a high-volume environment.
- Love to sweat the details, but are also able to zoom-out and see the big picture.
- Are a systems thinker who brings structure, clarity, and momentum to ambiguous problems.
- Are excellent at communicating clearly with technical and non-technical audiences to introduce new concepts and drive alignment.
- Love working on multiple workstreams simultaneously, juggling multiple balls and keeping stakeholders accountable.
- Have a keen eye for identifying risks and drive mitigation plans to keep projects on track.
- Are an early adopter of AI solutions and excited to use them to drive impact.
Work Arrangement
Location: London
Employment Type: Full time
Location Type: Hybrid
Department: Customer Implementation
Must be willing to work from an office 4 days per week (except for remote roles).
Implementation Lead in London employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Lead in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Implementation Lead at Gofractional!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Gofractional or be willing to refer you for that Implementation Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Gofractional who’s on the lookout for their next Implementation Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Implementation Lead role at Gofractional!
We think you need these skills to ace Implementation Lead in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Gofractional. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Gofractional
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Gofractional. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
