At a Glance
- Tasks: Guide enterprise customers in optimising workflows and adopting AI-driven solutions with Miro.
- Company: Join a leading tech company focused on innovation and customer success.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on collaboration and continuous improvement.
- Why this job: Be a strategic advisor and drive impactful change in innovative companies.
- Qualifications: 5+ years in technical account management or similar roles with strong technical skills.
The predicted salary is between 72000 - 88000 £ per year.
Who you are
- 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
- Highly proactive, strategic thinker with a strong customer outcome orientation
- Willing to travel to customer sites up to 25%
What the job involves
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models. TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.
Workflow Transformation
- Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
- Recommend and drive integration strategies and automation opportunities utilizing Miro's API, WebSDK & MCP that drive alignment, speed and business value
- Provide guidance on embedding Miro into the customer's existing systems and ways of working
Proactive Technical Optimization
- Monitor platform health, engagement, usage patterns and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities
Change Management & Scaling
- Equip internal champions with strategies to scale adoption across departments, regions and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Strategic Alignment & Continuous Improvement
- Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals
- Provide adoption reporting and business outcome analytics to inform ongoing strategy
Location: London
Work arrangement: 2-5 days a week in office
Level: Senior and Expert level
EMEA Technical Account Manager in London employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Technical Account Manager in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Gofractional or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Gofractional.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Gofractional.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Gofractional that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace EMEA Technical Account Manager in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Gofractional.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Gofractional and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Gofractional
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Gofractional uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
