At a Glance
- Tasks: Design and improve user experiences for web and app, focusing on customer journeys.
- Company: Dynamic company in the telecoms and fintech sectors, fostering innovation.
- Benefits: Competitive salary, performance-related bonuses, and opportunities for skill development.
- Other info: Autonomous role with excellent growth potential in a fast-paced environment.
- Why this job: Make a real impact by enhancing customer experiences and retention.
- Qualifications: Proven UX/Product Design experience, proficiency in Figma, and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Who you are
- Can quickly understand complex service journeys
- Designs with empathy and behavioural insight
- Thrives in a fast-moving environment
- Balances quality with pragmatism
- Proven experience in UX / Product Design
- Strong journey and systems thinking
- Experience designing complex service flows
- Ability to simplify high-friction or high-emotion interactions
- Confident working under time constraints
- Experience working in cross-functional product teams
- Proficiency in Figma
- Strong communication skills
Desirable
- Experience in telecoms, utilities, fintech, insurance or subscription services
- Experience designing for both web and native app
- Experience improving retention or reducing contact drivers
- Familiarity with behavioural design principles
What the job involves
We're looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app. You'll be working on journeys that help customers:
- Self-serve confidently
- Resolve issues smoothly
- Understand their products clearly
- Feel supported during moments of friction
- Stay with us because the experience works
This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on.
Responsibilities include:
- Designing and improving end-to-end service and retention journeys
- Identifying friction points within existing customer flows
- Creating wireframes, journey maps, and prototypes for iterative testing
- Collaborating closely with Product, Engineering, Care and Research
- Designing within existing design system constraints
- Balancing short-term quick wins with longer-term experience improvements
- Presenting work clearly and confidently to stakeholders
- Contributing to design critiques and team collaboration
Within 6 months, you'll:
- Confidently own and ship improvements to key service journeys
- Learn, grow, and develop your skills as a designer/communicator
- Reduce friction in priority retention moments
- Contribute positively to team critiques and collaboration
- Support the wider design team by delivering at pace
- Leave behind clear documentation and rationale for future iteration
Contract Details:
- 6 Month Fixed Term Contract
- Location: Salford Quays, Manchester
- Level: Mid and Senior
- Salary: Not provided
- Performance-related bonus opportunities
- Required tool: Figma
Interim UX Designer employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
StudySmarter Expert Advice🤫
We think this is how you could land Interim UX Designer
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Gofractional is looking for a Interim UX Designer, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Interim UX Designer
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Gofractional, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Gofractional know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Gofractional
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Gofractional, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Gofractional, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Gofractional will appreciate someone who can hit the ground running and be a quick study.
