Interim Head of Shared Services Finance

Who you are

• Whilst experience in Real Estate would be advantageous, we would also welcome applications from leaders who have delivered similar scale and complexity within Retail, Hospitality or other customer-centric, multi-location organisations
• Significant leadership experience within Accounts Payable, Accounts Receivable, Billing, Credit Control or Transactional Finance
• Proven experience leading end-to-end AP, AR and Billing functions
• Experience operating within multi-site, multi-entity, high-volume environments with complex billing structures
• Strong understanding of:
  • Procure-to-Pay (P2P)
  • Order-to-Cash (O2C)
  • Credit Control
  • Working Capital Management
  • Cashflow Management
  • Financial Controls & Compliance
• Proven track record delivering transformation, automation and process improvement initiatives
• Experience leading sizeable teams and driving performance through periods of change
• You'll be a visible, hands-on leader who:
  • Leads with energy, accountability and empathy
  • Can confidently challenge and influence senior stakeholders
  • Enjoys developing and coaching teams
  • Is comfortable working at pace and navigating ambiguity
  • Understands how to balance customer experience, operational efficiency and financial control
  • Embraces AI, automation and innovative technologies as tools to improve processes and enhance the customer journey
• Strong ERP experience (SAP or similar)
• Experience implementing automation and workflow solutions
• Advanced Excel and reporting/analytics capabilities
• Comfortable using data to identify trends, risks and improvement opportunities

What the job involves

• At Fora, we're looking for an exceptional Interim Head of AP, Billing & Credit Control to lead and transform our transactional finance operation during an exciting period of growth and evolution
• This is a high-impact leadership role overseeing our end-to-end Accounts Payable, Billing, Accounts Receivable and Credit Control functions, leading a team of approximately 25 professionals across a complex, fast-paced and customer-centric business
• We're looking for a commercially minded finance leader who has operated within multi-site, multi-entity, high-volume environments with complex billing structures, and who thrives on driving process improvement, operational excellence and transformational change

Leading High-Performing Teams

• Inspire, develop and lead a team of c.25 across AP, Billing, AR and Credit Control
• Create a culture of accountability, ownership, collaboration and continuous improvement
• Build capability within the team through coaching, development and succession planning
• Confidently manage both upwards and downwards, influencing stakeholders at all levels of the organisation

Owning the End-to-End Transactional Finance Function

• Take responsibility for the full Procure-to-Pay and Order-to-Cash lifecycle
• Ensure robust controls, compliance and governance across all transactional finance activities
• Drive improvements in cash collection, aged debt management and working capital performance
• Oversee complex billing processes across multiple products, entities, contracts and customer types
• Build strong relationships with operational, commercial, finance and supplier stakeholders

Driving Transformation & Continuous Improvement

• Identify opportunities to streamline, automate and optimise processes across AP, Billing and AR

• Lead system enhancements, process redesign and digital transformation initiatives

• Champion the use of technology, automation and AI to improve efficiency, reduce manual effort and enhance both the customer and colleague experience

• Leverage data and insights to improve decision-making, controls and operational performance

• This is an opportunity to make a tangible impact on a growing business, shape the future of our transactional finance operation, and lead a talented team through an exciting transformation journey

Work Arrangement: 4 days a week in office, London

Required Skills: Excel, SAP, Senior and Expert level experience