The Role
We are looking for a senior engineering leader to provide technical and delivery oversight across two key areas: Contact Centre Transformation and Personalisation.
This is an interim cover role for a few months, focused on providing stability, supporting the engineering teams and two new Engineering Managers, maintaining delivery momentum, and ensuring a smooth handover to the permanent replacement.
There is no line management responsibility.
Key Responsibilities
- Provide senior technical leadership across Contact Centre Transformation and Personalisation.
- Quickly understand the technology landscape, programmes, teams, suppliers and key risks.
- Provide technical oversight across a complex, third-party and partner-led delivery environment.
- Support two new Engineering Managers, providing senior-level guidance and air cover.
- Maintain delivery momentum, resolve technical blockers and manage dependencies.
- Ensure technical decisions and engineering direction remain aligned to business and customer objectives.
- Work closely with product, architecture, delivery and external partners.
- Prepare a clear and effective handover for the permanent engineering leader.
About You
- Head of Engineering / Engineering Director-level experience.
- Strong track record leading engineering in complex digital environments.
- Able to get up to speed quickly and operate effectively in an interim capacity.
- Strong technical judgement and stakeholder management skills.
- Comfortable working across internal teams, third parties and large delivery partners.
- Pragmatic, confident and delivery-focused.
- Experience in large-scale retail or similarly complex customer environments would be advantageous.
Work Arrangement
Contract: Initial 3–6 months
Start: ASAP
Level: Head of Engineering / Engineering Director
Hybrid: 3 days a week onsite in Paddington, London, England, United Kingdom
Benefits
- Competitive Rates
- Flexible working arrangements
- Opportunities for professional development and career advancement within a global company
- A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
- The chance to work on cutting-edge projects that are transforming the industry
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Interim Head of Engineering employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
