Interim Chief of Staff

Who you are

• Proven experience in transformation delivery, programme leadership, Chief of Staff or senior operational roles
• Track record of delivering complex, cross-functional change within a commercially focused organisation
• Experience working directly with senior executives in fast-paced environments
• Strong experience of organisational design, restructuring and people change programmes, including sensitive change environments
• Background in operating businesses preferred; consulting experience beneficial but not essential
• Ability to operate credibly at senior level while remaining highly hands-on and delivery-focused
• Strong analytical capability with the ability to simplify complex issues and drive clear decisions
• Excellent communication skills with the ability to produce concise, high-quality executive materials
• High levels of judgement, discretion and resilience
• Experience in technology, IT services, managed services or VAR environments beneficial

Desirable

• Experience within sales-led organisations and understanding of sales performance levers
• Exposure to incentive and commission structures
• Experience in operating model simplification, cost optimisation or post-acquisition integration
• Familiarity with programme governance tools and executive reporting frameworks
• Experience in private equity-backed or transformation-led environments

What the job involves

We are looking for an Interim Chief of Staff to join us for an initial 6-month fixed-term contract. You will have the opportunity to work on a significant transformation programme to create a high-performing, scalable operating model that is commercially effective and operationally efficient. This programme will span sales, operations, organisation design, and commercial model evolution with multiple workstreams running in parallel. This role is for an initial 6-month period, subject to further extension in line with business need.

• Act as a hands-on partner to the Managing Director of our VAR business, translating transformation priorities into clear plans, milestones and deliverables
• Drive delivery across transformation programmes, ensuring progress, accountability and visibility of outcomes
• Take ownership of selected workstreams directly where required, acting as programme lead rather than solely coordinator
• Establish and run effective governance, reporting cadence and decision-making forums
• Create and maintain programme artefacts including plans, RAID logs, action trackers and executive reporting
• Hold workstream owners accountable for delivery against agreed milestones and commitments
• Provide constructive challenge to senior stakeholders to ensure pace and focus are maintained
• Identify and resolve risks, dependencies and blockers, supporting rapid decision-making
• Work across sales, operations, finance and HR to ensure joined-up execution of change initiatives
• Support organisational design and people change programmes, including restructuring, role redesign and workforce planning
• Ensure clear, consistent and high-quality communication across leadership teams and wider audiences
• Step into detail where needed, including analysis, communication drafting and execution of practical tasks
• Support the Managing Director with strategic projects, executive communications and operational problem-solving

Salary benchmarks: Business Operations