At a Glance
- Tasks: Manage luxury advertising client relationships and oversee campaign performance.
- Company: Join FARFETCH, a leading name in luxury fashion advertising.
- Benefits: Enjoy flexible work, health insurance, and a pension scheme.
- Other info: Dynamic role with opportunities for international travel and growth.
- Why this job: Make an impact in the luxury fashion industry while developing your career.
- Qualifications: Experience in account management, preferably in e-commerce or advertising.
The predicted salary is between 40000 - 50000 € per year.
As Interim Account Manager, you will take ownership of advertising client relationships across a portfolio of luxury advertising partners, ranging from top-tier fashion superbrands to newer emerging brands and independent multibrand boutiques. Reporting to the Senior Manager of Business Strategy & Operations, you will be responsible for the end-to-end client relationship across all booked campaigns within your client patch and oversee how they activate media across FARFETCH's global platform. You'll onboard advertisers and, once live, proactively guide them to ensure campaigns meet performance objectives. Serving as the day-to-day point of contact, you will provide mid-campaign updates, answer client questions and coordinate internally to deliver a smooth customer experience and maximise client satisfaction. At the end of the campaign, you'll round off the campaign life-cycle via prompt delivery of end-of-campaign results, ensuring these deliver clear narratives on both what performed well and any 'lessons learned' for future campaigns. To enable revenue growth, you will close the feedback loop internally with the FARFETCH Advertising Sales team to identify incremental sales opportunities throughout the campaign and, post-campaign, strategise on how to maximise YoY client retention and grow overall investment. Beyond the Sales team, you will collaborate closely with other FARFETCH Advertising teams, including Advertising Operations and Reporting & Analytics, to provide the best possible service for our clients.
WHAT YOU'LL DO
- Take responsibility for the successful delivery of booked campaign revenue across your client patch
- Lead campaign kick-offs with clients, translating Sales bookings into clear activation plans and timelines
- Onboard advertisers by explaining the campaign-setup process and communicate with clients to ensure deadlines are met.
- Ensure campaign set-ups are tailored to each partner and aligned with best practice, setting the campaign up for success
- Collaborate with AdOps to optimise campaigns and address any underdelivery or underperformance
- Answer day-to-day client questions promptly and with the appropriate level of detail - ensuring high levels of client satisfaction at all times.
- Promptly share mid- and end-of campaign results and 'lessons learned' with client and Sales team for seamless re-pitching and minimised churn
- Prepare post-campaign Case Studies / One-Pagers
- Partner with the Sales team on upselling opportunities and retention / renewal strategies
- Where appropriate and possible, travel to meet clients face-to-face, potentially across international fashion capitals of Milan, Paris and London (dependent on your client list).
WHO YOU ARE
- A mid-level professional, experienced in a client-facing / account management role, preferably in the e-commerce, advertising or media industry
- You are able to independently prioritise multiple, competing tasks in a fast-paced environment across multiple clients
- You are commercially minded, with a strong understanding of performance metrics (e.g. ROAS, CTR, e-commerce sales data)
- You are customer service oriented, curious and proactive, with an instinct to drive the best possible results for advertising partners and exceed client servicing expectations
- A responsive, clear and confident communicator who:
- is able to adapt tone to different audiences
- is resilient when managing more demanding clients
- delivers narratives sensitively within the wider client context
- communicates technical explanations at the appropriate level of detail
- is mindful of the nuances of regional communication styles, as your clients will be based globally
- Previous experience in ecommerce or digital / retail media advertising account management is highly advantageous
REWARDS & BENEFITS
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment (3 days a week in office, 2 days WFH)
Interim Account Manager employer: Gofractional
FARFETCH is an exceptional employer, offering a dynamic and flexible work environment in the heart of London, where creativity meets luxury fashion. As an Interim Account Manager, you will thrive in a culture that prioritises collaboration and client satisfaction, with ample opportunities for professional growth and development within the fast-paced e-commerce landscape. With benefits like a comprehensive employee pension scheme, health insurance, and a flexible working model, FARFETCH ensures that its employees are well-supported while driving impactful advertising campaigns for prestigious global brands.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their advertising strategies and think about how you can contribute. Tailor your responses to show that you’re not just a fit for the role, but also for the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and hit that apply button!
We think you need these skills to ace Interim Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Interim Account Manager role. Highlight your client-facing experience and any relevant metrics you've worked with, like ROAS or CTR, to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about advertising and how your background aligns with our needs. Be sure to mention specific examples of how you've successfully managed client relationships in the past.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, and don’t hesitate to adapt your style to show us you can connect with diverse clients.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Gofractional
✨Know Your Clients
Before the interview, research FARFETCH and its advertising partners. Understand their brand values, target audience, and recent campaigns. This will help you demonstrate your knowledge of the luxury advertising landscape and show how you can effectively manage client relationships.
✨Showcase Your Communication Skills
As an Interim Account Manager, clear communication is key. Prepare examples of how you've successfully managed client expectations and resolved issues in the past. Be ready to discuss how you adapt your communication style to different audiences, especially in a global context.
✨Demonstrate Your Analytical Mindset
Familiarise yourself with performance metrics like ROAS and CTR. Be prepared to discuss how you've used data to optimise campaigns and drive results. Highlight any experience you have in preparing post-campaign reports or case studies, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple clients. Think of specific scenarios where you had to prioritise tasks or manage demanding clients. Practising these responses will help you feel more confident during the interview.
