At a Glance
- Tasks: Lead the development of global Employee Relations strategies and tools for a dynamic workplace.
- Company: Join Checkout.com, a forward-thinking tech company focused on innovation and employee empowerment.
- Benefits: Enjoy a flexible work arrangement with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on AI integration and continuous improvement.
- Why this job: Make a real impact by modernising Employee Relations and shaping a positive workplace culture.
- Qualifications: 6+ years in Employee Relations with strong policy and process design experience.
The predicted salary is between 63000 - 77000 £ per year.
An experienced Employee Relations Manager role designed to build and strengthen Checkout.com's global ER approach. This is not a full-time case-handling role but focuses on building systems, tools, policies, and capabilities that enable the People team to manage ER situations at scale, with backup support for complex or sensitive cases.
Key Responsibilities
- Strategy & Operating Model
- Develop a clear ER strategy and operating model aligned with business structure, risk appetite, and future scale.
- Modernise the global ER approach through process redesign, technology, and AI while balancing legal compliance with pragmatic business outcomes.
- Frameworks, Playbooks & Toolkits
- Create modern, user-friendly frameworks, playbooks, and toolkits for People Partners and managers to independently navigate ER issues (grievances, disciplinaries, performance management, redundancies, sickness absence management).
- Design decision trees, case categorisation models, escalation pathways, and quality standards that reinforce consistency, speed, and commercial decision-making.
- Introduce mechanisms that reduce dependency on ER specialists while improving capability across People Partner and leadership populations.
- Training & Capability Building
- Develop and deliver structured training for People Partners, managers, and leaders on ER best practices, investigations, performance management, and policy application.
- Provide live, on-the-job coaching and case mentorship to build capability and reduce escalations.
- Build digital self-service content and learning modules that empower employees.
- Facilitate quarterly ER simulation training using real Checkout case patterns.
- Policy Development & Audit
- Audit and benchmark existing ER policies, identifying opportunities for simplification, clarity, and alignment to culture and legal standards.
- Draft and implement updated and new ER-related policies (conduct, grievances, investigations, performance management) that are globally consistent but locally adaptable.
- Build a global ER policy architecture that supports scale, transparency, and ease of application by non-experts.
- Process Redesign & Technology
- Assess and strengthen Employee Relations case management practices through tooling and effective internal processes.
- Redesign ER processes end-to-end to make them scalable, efficient, data-driven, and globally consistent.
- Identify opportunities to embed AI in workflows (case intake, document drafting, triage tools, early-risk detection, theme identification).
- Define governance, controls, and safe-use practices for AI-supported ER tools in partnership with Legal, Tech, and Compliance.
- Lead implementation of new systems, workflows, and tooling that modernise the ER experience.
- Case Support & Advisory
- Act as a strategic advisor for complex and sensitive cases, balancing legal risk, culture, commercial impacts, and reputational considerations.
- Provide high-quality support for high-risk or high-complexity cases, including sensitive conduct issues.
- Drive consistency and fairness across decisions through calibration, case reviews, and cross-team alignment discussions.
- Serve as the primary escalation point for ER appeals and critical decision reviews.
- Data & Insights
- Use ER data, insights, and trends to identify behavioural themes, systemic risks, and opportunities for proactive intervention.
- Partner with People, Legal, and business leaders to design interventions that strengthen trust, fairness, accountability, and performance discipline.
- Continuously scan for external developments in ER, AI, legal changes, and people risk.
Who You Are
- Minimum ~6 years experience in a dedicated ER role (ER Manager or ER CoE).
- Experience designing and implementing ER frameworks, policy and tooling.
- Proven track record operating in a global business with employees across multiple regions.
- Proven ability to build policy, processes, and training from scratch or in rapidly evolving environments.
- Strong investigative skills and deep understanding of employment law across multiple regions.
- Experience integrating AI tools or technology into HR/ER processes (or strong appetite to develop this skill).
- Excellent communication, coaching, and influencing skills.
- High integrity, sound judgment, discretion, and a balanced, pragmatic approach.
- Combines deep ER expertise with strong commercial judgment, ability to simplify complex situations, and mindset oriented toward scalable design.
Work Arrangement
- Location: London
- Office: 3 days a week in office
- Contract: 12 Month Fixed Term Contract
- Level: Senior and Expert level
Compensation
- Salary not provided
Global Employee Relations Lead employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
StudySmarter Expert Advice🤫
We think this is how you could land Global Employee Relations Lead
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Gofractional and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Global Employee Relations Lead
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Gofractional. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Gofractional
✨Showcase Your Adaptability
Given that this is a temporary HR role at Gofractional, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Gofractional uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Gofractional.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Gofractional.
