At a Glance
- Tasks: Lead and inspire teams to create exceptional member experiences across multiple sites.
- Company: Dynamic co-working space provider with a focus on community and collaboration.
- Benefits: 28 days' leave, gym discounts, well-being support, and a generous pension scheme.
- Other info: Opportunity for career growth and a vibrant workplace culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams in hospitality, retail, or co-working sectors.
The predicted salary is between 50000 - 60000 € per year.
Location: London / UK
Department: Operations
Work Arrangement: On-site, Monday to Friday
The Role
As a General Manager, you'll take full ownership of your buildings, leading teams to deliver an exceptional member experience while driving strong commercial outcomes. You'll balance day-to-day operational excellence with longer-term strategy, working closely with multiple stakeholders across the business. This is a highly visible, people-led role where you'll lead from the front, role-model Fora behaviours, and create environments where teams and members can thrive.
What You'll Be Doing
- Leading, motivating, and developing high-performing teams across two sites
- Owning the end-to-end member journey and setting the standard for service and experience
- Managing recruitment, onboarding, performance, probations, and team development
- Driving a strong culture of accountability, collaboration, and growth
- Taking full responsibility for site P&Ls, budgets, and EBITDA performance
- Working closely with Sales and Marketing to support viewings, retention, and commercial success
- Partnering with Facilities and Health & Safety teams to ensure safe, well-maintained buildings
- Managing complex stakeholder relationships and delivering results in a fast-paced environment
Requirements
- Extensive experience as a people manager in the hospitality, retail or co-working industry
- Demonstrated success managing people, performance, and culture across complex environments
- Financial awareness, cost effective building management, managing budgets
- Highly refined verbal and writing communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Proactive, detail oriented and comfortable working in a fast-paced environment
- Individual with exceptional customer service skills and passionate about delivering exceptional experiences
- Professional integrity, trustworthy
Benefits
- 28 days' annual leave + bank holidays
- Your birthday off
- Buy additional annual leave
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Access to gyms and selected wellness classes with Restore at Fora Health cash plan
- Mental Well-being support - confidential in-person or online therapy sessions
- Cycle to Work Scheme
- Season Ticket Loan
- 25% off at Fora cafés
- 2 x volunteer days / year
- Monthly Deliveroo Lunch Style Allowance
- Generous Employee Referral Scheme
General Manager - Multi-Site employer: Gofractional
Fora is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of London. With a strong focus on team development and accountability, employees benefit from generous leave policies, wellness support, and unique perks like discounted gym memberships and volunteer days. This role as General Manager - Multi-Site not only allows you to lead high-performing teams but also provides opportunities for professional growth in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Multi-Site
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or co-working industry. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team management and operational excellence. We want you to shine when discussing how you’ve led high-performing teams!
✨Tip Number 3
Showcase your financial savvy! Be ready to discuss your experience with budgets and P&L management. Highlighting your ability to drive commercial success will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager - Multi-Site
Some tips for your application 🫡
Show Your Leadership Skills:As a General Manager, we want to see how you lead and motivate teams. Share specific examples of your experience in managing people and driving performance. Highlight any successes you've had in creating a positive culture and delivering exceptional member experiences.
Be Financially Savvy:Since you'll be responsible for P&Ls and budgets, make sure to showcase your financial awareness. Talk about your experience with cost-effective building management and how you've successfully managed budgets in the past. Numbers speak volumes!
Tailor Your Application:We love it when applicants take the time to tailor their applications to us. Make sure to align your skills and experiences with the job description. Use keywords from the posting to show that you understand what we're looking for in a General Manager.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Gofractional
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L statements and EBITDA performance. Be ready to discuss how you've managed budgets in the past and how you can drive commercial success.
✨Showcase Your Leadership Style
This role is all about leading teams effectively. Prepare examples of how you've motivated and developed high-performing teams in previous roles. Think about specific challenges you've faced and how you overcame them while fostering a positive culture.
✨Master Stakeholder Management
You'll be managing complex relationships across various departments. Come prepared with examples of how you've successfully collaborated with different teams, such as Sales and Marketing or Facilities. Highlight your communication skills and how they helped achieve results.
✨Emphasise Customer Experience
Exceptional member experience is key in this role. Be ready to discuss your approach to customer service and how you've ensured a top-notch experience in previous positions. Share any innovative ideas you've implemented to enhance customer satisfaction.
