At a Glance
- Tasks: Partner with enterprise customers to maximise their investment in Miro and drive AI-powered adoption.
- Company: Join a leading tech company focused on innovation and customer success.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and to work with cutting-edge technologies.
- Why this job: Be a strategic advisor and help shape the future of innovative companies.
- Qualifications: 5+ years in technical account management or similar roles with strong technical fluency.
The predicted salary is between 72000 - 88000 £ per year.
Who you are
- 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
- Highly proactive, strategic thinker with a strong customer outcome orientation
- Willing to travel to customer sites up to 25%
What the job involves
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models. TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.
Workflow Transformation
- Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
- Recommend and drive integration strategies and automation opportunities utilizing Miro's API, WebSDK & MCP that drive alignment, speed and business value
- Provide guidance on embedding Miro into the customer's existing systems and ways of working
Proactive Technical Optimization
- Monitor platform health, engagement, usage patterns and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities
Change Management & Scaling
- Equip internal champions with strategies to scale adoption across departments, regions and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Strategic Alignment & Continuous Improvement
- Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals
- Provide adoption reporting and business outcome analytics to inform ongoing strategy
Location: London
Work arrangement: 2-5 days a week in office
Level: Senior and Expert level
EMEA Technical Account Manager employer: Gofractional
Gofractional is an exceptional employer that prioritises a positive candidate experience and fosters a collaborative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working with cutting-edge recruitment technologies. Join us to be part of a team that values kindness, innovation, and the continuous improvement of hiring practices.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gofractional. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gofractional before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EMEA Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gofractional:Your cover letter is your chance to shine! Tell us why you want to work at Gofractional specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gofractional!
How to prepare for a job interview at Gofractional
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
