Senior Community Manager

Senior Community Manager (FTC)

Location

London, United Kingdom

Contract

Fixed term contract until 31st December 2026 initially, with likelihood of extension.

This role is part of the e Bay Inhouse team, where you will be employed by DEPT® but embedded within e Bay.

JOB PURPOSE

At e Bay, what happens in culture is often reflected in what people are buying and selling.

As a cultural barometer, we have a unique opportunity to use social media to connect with communities in relevant, authentic and meaningful ways.

We're looking for a culture-obsessed Social Community Manager to help make e Bay a brand people want to engage with, talk about and champion.

You'll combine best-in-class community management with proactive social storytelling, ensuring e Bay has an active, engaging presence across our organic social channels.

You'll be responsible for managing day-to-day community engagement, publishing content, identifying reactive opportunities, monitoring social conversations and creating platform-native content that keeps e Bay relevant within culture.

Working closely with Social, PR, Customer Service and agency partners, you'll turn social insights into meaningful engagement whilst protecting and evolving the e Bay brand.

The ideal candidate is customer-obsessed, culturally curious, an exceptional copywriter and thrives in a fast-paced social environment where trends move quickly and opportunities appear every day.

WHAT YOU'LL DO

• Be the voice of e Bay across our organic social channels—present, authentic and human.
• Monitor conversations, mentions and audience sentiment across social platforms.
• Write timely, engaging responses that build relationships and foster community.
• Proactively engage with creators, sellers, communities and relevant third parties.
• Identify opportunities to spark conversation and increase community participation.
• Schedule/Publish approved organic content across e Bay UK and e Bay Live UK social channels.
• Develop reactive social content in response to cultural moments, PR activity, breaking news and trending conversations.
• Track emerging trends, audience conversations and community sentiment.
• Identify reactive opportunities, creator partnerships and user-generated content opportunities.
• Bring social trends, platform updates and cultural insights into regular team planning and newsroom sessions.
• Produce regular community and sentiment reporting with actionable recommendations.
• Moderate community conversations in line with agreed guidelines.
• Remove spam, bot activity and harmful content.
• Escalate reputational risks, sensitive conversations and customer issues where appropriate.
• Maintain e Bay's tone of voice and brand standards across every interaction.
• Work closely with Social, PR, Customer Service and agency partners to ensure consistent messaging and appropriate escalations.
• Build strong relationships with internal stakeholders to identify opportunities for social-first storytelling.
• Contribute ideas that improve creative development, community engagement and social performance.

WHAT YOU BRING

• Experience managing social communities for a major brand or agency.
• Hands-on experience across Instagram, Tik Tok, You Tube, Facebook, Pinterest, Reddit and emerging platforms.
• Exceptional copywriting skills and the ability to adapt tone of voice across channels.
• Experience creating platform-native social content, particularly in Tik Tok.
• Strong understanding of internet culture, trends, memes, creators and online communities.
• Experience using social publishing, listening and community management tools.
• Excellent judgement when managing sensitive conversations and protecting brand reputation.
• Strong analytical skills with the ability to translate community conversations into actionable insights.
• Excellent communication and stakeholder management skills.
• Strong organisation with the ability to manage multiple priorities and respond quickly to emerging opportunities.
• A collaborative mindset with a proactive, creative approach to problem solving.
• Passion for social media, culture and creating engaging customer experiences.
• WE OFFER
• A flexible hybrid working policy to enjoy the best of both worlds (3 days in office).
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 26 days paid holiday, plus UK Bank Holidays.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
• Company Pension Scheme.
• Access to a Private Medical Insurance or Cash Plan scheme.
• Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel.
• Cycle to Work Scheme, save money on a new bike and equipment.
• EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement.
• Enhanced family-friendly policies to support parents.
• Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.
• DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Learning and Development, continuous growth opportunities through internal training, and \"inspirational talks\" guest speakers.
• Buddy Program, you will be paired with a 'Buddy' to help you navigate your first weeks at DEPT®.
• A Certified BCorp Agency and is multi-award winning \"Agency of the Year\".
• Awesome clients.

Whether big or small, local or global, at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries.

And we celebrate all of our successes together!

• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects.
• #J-18808-Ljbffr