At a Glance
- Tasks: Design and improve user experiences for web and app, focusing on customer journeys.
- Company: Join a dynamic team in a fast-paced environment dedicated to enhancing service experiences.
- Benefits: Gain valuable experience, develop your skills, and work with a collaborative team.
- Other info: Autonomous role with opportunities for growth and contribution to team success.
- Why this job: Make a real impact by simplifying complex interactions and improving customer retention.
- Qualifications: Proven UX/Product Design experience and proficiency in Figma required.
The predicted salary is between 51750 - 63250 £ per year.
Who you are
- Can quickly understand complex service journeys
- Designs with empathy and behavioural insight
- Thrives in a fast-moving environment
- Balances quality with pragmatism
- Proven experience in UX / Product Design
- Strong journey and systems thinking
- Experience designing complex service flows
- Ability to simplify high-friction or high-emotion interactions
- Confident working under time constraints
- Experience working in cross-functional product teams
- Proficiency in Figma
- Strong communication skills
Desirable
- Experience in telecoms, utilities, fintech, insurance or subscription services
- Experience designing for both web and native app
- Experience improving retention or reducing contact drivers
- Familiarity with behavioural design principles
- What the job involves
- We're looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app
• You'll be working on journeys that help customers
- Self-serve confidently
- Resolve issues smoothly
- Understand their products clearly
- Feel supported during moments of friction
- Stay with us because the experience works
- This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on
- Designing and improving end-to-end service and retention journeys
- Identifying friction points within existing customer flows
- Creating wireframes, journey maps, and prototypes for iterative testing
- Collaborating closely with Product, Engineering, Care and Research
- Designing within existing design system constraints
- Balancing short-term quick wins with longer-term experience improvements
- Presenting work clearly and confidently to stakeholders
- Contributing to design critiques and team collaboration
Within 6 months, you'll
- Confidently own and ship improvements to key service journeys
- Learn, grow, and develop your skills as a designer/communicator
- Reduce friction in priority retention moments
- Contribute positively to team critiques and collaboration
- Support the wider design team by delivering at pace Leave behind clear documentation and rationale for future iteration
Contract Details
- 6 Month Fixed Term Contract
- Location: Salford Quays, Manchester
- Level: Mid and Senior
- Salary: Not provided
- Performance-related bonus opportunities
- Required tool: Figma
- #J-18808-Ljbffr
Interim UX Designer in Manchester employer: Gofractional
Join a dynamic team in Salford Quays, where we prioritise innovation and collaboration in our fast-paced environment. As an Interim UX Designer, you'll have the opportunity to make a tangible impact on customer experiences while benefiting from a culture that values empathy, growth, and clear communication. With a focus on professional development and a supportive atmosphere, this role offers a unique chance to enhance your skills and contribute to meaningful projects.
We think you need these skills to ace Interim UX Designer in Manchester
UX Design
Product Design
Journey Mapping
Systems Thinking
Figma
Wireframing
Prototyping
