At a Glance
- Tasks: Lead a dynamic team to enhance customer support and drive continuous improvement.
- Company: Join Gofractional, a forward-thinking company focused on customer experience.
- Benefits: Gain valuable leadership experience and develop your skills in a supportive environment.
- Other info: Enjoy a six-month contract with opportunities for growth and impact.
- Why this job: Make a real difference in customer journeys while leading a passionate team.
- Qualifications: Experience in customer service management and a knack for coaching others.
The predicted salary is between 29700 - 36300 £ per year.
Gofractional is seeking an Interim Contact Centre Manager to lead a small to mid-sized multi-channel team for six months. You will empower Senior Relationship Advisors and Advisors, ensure high-quality customer support, and drive continuous improvement across CRM and unified communications platforms.
You will manage performance, coach staff, and partner with management to optimise the customer journey, channel shift, and service delivery, delivering short- and long-term objectives.
Interim Contact Centre Manager: Multi-Channel CX Lead in High Wycombe employer: Gofractional
Gofractional is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to kickstart their career in marketing. With a focus on employee growth, you will have the opportunity to gain hands-on experience in B2B marketing within a cutting-edge AI-native environment, all while enjoying the vibrant atmosphere of London. The company values creativity and collaboration, ensuring that every team member's contributions are recognised and celebrated.
