Compliance Assurance Manager

Location: London

Employment Type: Employee - FTC

Work Arrangement: Hybrid (2-3 days per week in London office)

Reporting: Head of 2nd Line Compliance

Role Overview

At Zopa, we believe in a data-led, outcomes-focused approach to assurance. We're looking for a Compliance Assurance Manager to join us on a fixed term contract, to lead the way in embedding this modern, innovative methodology, one that focuses on the key, most important things that influence the outcomes our customers experience.

In this role, you'll report to our Head of 2nd Line Compliance and lead our compliance assurance reviews, but you won't just be ticking boxes, you'll be deep-diving into the data, working with AI and analytics experts, and making sure our approach is focused on what really matters. You'll also have oversight of Zopa's broader approach to assurance across different risk areas, ensuring we're using the best tools and insights to evaluate how effectively we're managing risk.

A day in the life:

• This is an opportunity to reshape assurance for a modern digital bank, using cutting-edge technology and innovative thinking to drive real impact.
• Running targeted, data-driven assurance reviews – You'll conduct 2nd line compliance reviews that go beyond process-checking, using data and analytics to assess the actual outcomes customers are experiencing.
• Bringing together AI and risk management – You'll work closely with our data and AI experts to develop and deploy new tools that enhance assurance through automation and deep data analysis.
• Contributing to compliance analysis and change management requests - Aside from assurance, you'll also assist the team by assisting with ongoing compliance monitoring and feeding into well-grounded 2nd line opinions on business changes.

Qualifications & Requirements:

• You understand what a good vs. bad customer outcome looks like and what really drives those outcomes. This could come from experience in customer-facing processes, operations, product, customer experience, or risk—anywhere that has given you deep insight into how customers interact with financial services.
• You have a broad understanding of legislation, regulations and guidance applicable to Zopa's business and the regulatory environment that the bank operates in.
• You're bored of traditional, tick-box assurance and want to use your expertise in a way that truly drives better outcomes for customers.
• You're a strong problem-solver with a keen eye for what really matters—you focus on key risks, not unnecessary complexity.
• You love working with data and new technology to find better ways of doing things.
• Experience designing or conducting assurance reviews and understand how to evaluate risk management effectiveness.
• You're a strong communicator who can influence senior stakeholders and explain complex findings in a way that makes sense.
• You're adaptable, thrive in a fast-paced environment, and love the challenge of building something new.

Preferred Skills:

• Experience working with data scientists, AI specialists, or analytics teams.
• Exposure to technology-driven approaches to assurance, risk, or compliance.

Work Arrangement: Hybrid role requiring 2-3 days per week in the London office. Option to work from abroad for up to 120 days a year (subject to having the right to work in the country of choice).