At a Glance
- Tasks: Engage with customers to resolve issues and encourage loyalty.
- Company: Dynamic company based in Edinburgh, focused on customer satisfaction.
- Benefits: Uncapped commission, 31 days holiday, private healthcare, and career coaching.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference by helping customers stay and thrive.
- Qualifications: Experience in sales or customer service and strong communication skills.
The predicted salary is between 26227 - 40000 £ per year.
Location and Hours: Based in our modern Edinburgh Office, just 5 minutes from Haymarket. Earning potential up to £40,000 (uncapped commission) | £26,227.50 base. 37.5 hours per week. Shifts between 8am–8pm (Mon–Fri) + occasional Saturday (with a weekday off).
What’s in it for you:
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role: You’ll speak to customers thinking about leaving, understand what’s wrong, fix it, and show them why staying with GoFibre is the right move. It’s fast‑paced, target‑driven, and perfect for someone who thrives on solving problems and winning people over.
What You’ll Be Doing:
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What We’re Looking For:
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient – you don’t let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
Equal Opportunity: We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Sales Retention Advisor employer: GoFibre
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern Edinburgh office, just a stone's throw from Haymarket. With uncapped commission potential, comprehensive benefits including private healthcare and career coaching, and a strong commitment to employee wellbeing, we empower our team to thrive both personally and professionally while making a meaningful impact on customer loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Retention Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GoFibre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GoFibre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Retention Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GoFibre:Your cover letter is your chance to shine! Tell us why you want to work at GoFibre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GoFibre!
How to prepare for a job interview at GoFibre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
