At a Glance
- Tasks: Engage with customers to resolve issues and encourage loyalty.
- Company: Dynamic company in Edinburgh focused on customer satisfaction.
- Benefits: Uncapped commission, 31 days holiday, private healthcare, and career coaching.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Join a fast-paced team and make a real difference for customers.
- Qualifications: Experience in sales or customer service; strong communication skills.
The predicted salary is between 26227 - 40000 £ per year.
Location and Compensation
Based in our modern Edinburgh Office, just 5 minutes from Haymarket
Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
Schedule: 37.5 hours per week (Mon–Fri 8am–8pm, occasional Saturday, with a weekday off)
What’s in it for you?
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You’ll speak to customers thinking about leaving, understand what’s gone wrong, fix it, and show them why staying with GoFibre is the right move. It’s fast‑paced, target‑driven, and perfect for someone who thrives on solving problems and winning people over.
What you’ll be doing
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What we’re looking for
- You don’t need to know broadband inside out. We’ll teach you that.
- This role suits someone who enjoys a challenge and doesn’t take “no” personally.
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient – you don’t let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Sales Advisor employer: GoFibre
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern Edinburgh office, just a stone's throw from Haymarket. With uncapped commission potential, comprehensive benefits including private healthcare and career coaching, and a strong focus on employee wellbeing, we empower our team to thrive both personally and professionally. Join us to be part of a diverse workforce that values inclusion and fosters growth, all while making a meaningful impact on customer loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research GoFibre, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or in front of a mirror. Being a confident communicator is key, especially when you're turning those tricky conversations around.
✨Tip Number 3
Prepare for common objections! Think about what customers might say when they want to cancel and come up with positive responses. This will help you stay calm and collected during those tough calls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales Advisor. Highlight any experience in customer service, retention, or sales, and don’t forget to mention your problem-solving skills. We want to see how you can turn challenges into opportunities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and engaging – we love personality!
Showcase Your Communication Skills:As a Sales Advisor, clear communication is key. In your application, demonstrate your ability to build trust and handle objections. Share examples of how you've successfully navigated tough conversations in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. Let’s get started on this journey together!
How to prepare for a job interview at GoFibre
✨Know Your Stuff
Even though you don’t need to be a broadband expert, it’s crucial to understand the basics of the industry. Do some research on GoFibre and its services. Familiarise yourself with common customer concerns and how to address them. This will show your enthusiasm and readiness to learn.
✨Practice Active Listening
In this role, you'll be dealing with customers who may be frustrated. Show that you can listen actively by summarising their concerns and asking clarifying questions. This not only helps in resolving issues but also builds trust, which is key to retaining customers.
✨Stay Calm Under Pressure
You’ll likely face challenging conversations during the interview. Practice staying calm and composed when discussing difficult scenarios. Use examples from past experiences where you successfully handled pressure or resolved conflicts to demonstrate your resilience.
✨Show Your Passion for Helping Others
This role is all about helping customers feel valued and understood. Be prepared to share stories that highlight your passion for customer service and problem-solving. Let your genuine desire to assist others shine through, as this is what will set you apart.
