At a Glance
- Tasks: Troubleshoot and solve advanced technical issues while supporting the team during major incidents.
- Company: GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: 31 days holiday, discounted gym membership, private healthcare, and career coaching.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real impact on digital connectivity in communities.
- Qualifications: Experience in networking principles and customer problem management.
The predicted salary is between 30000 - 40000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We take care of each other and care about work‑life balance and wellbeing.
THE TEAM
Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They’re the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.
WHAT YOU WILL BE WORKING ON
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
WHAT YOU WILL BRING TO THE ROLE
- Experience in networking principles including TCP/IP
- Extensive experience in managing customer user problems
- Hands‑on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Line 2 Technical Support employer: GoFibre
At GoFibre, we pride ourselves on being an exceptional employer that values collaboration, innovation, and employee well-being. With a competitive salary structure, uncapped commission, and generous benefits including private healthcare and 31 days of holiday, we foster a supportive work culture that encourages personal and professional growth. Our stunning office locations in Edinburgh and Berwick Upon Tweed not only provide breathtaking views but also promote a vibrant community where every team member can thrive and contribute to our mission of delivering future-proof fibre connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Line 2 Technical Support
✨Tip Number 1
Network, network, network! Reach out to current employees at GoFibre on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to networking principles and troubleshooting. We want to see how you think on your feet, so practice explaining your thought process clearly and confidently.
✨Tip Number 3
Show your passion for the role and the company during interviews. Talk about why you’re excited about GoFibre’s mission to connect communities and how your skills can contribute to that vision. We love enthusiasm!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression. Plus, it shows us you’re genuinely keen on joining the GoFibre family.
We think you need these skills to ace Line 2 Technical Support
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with networking principles, especially TCP/IP. We want to see how your hands-on experience in switching and routing can contribute to our team.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the 2nd Line Technical Support role. We love seeing how you connect your background to what we do at GoFibre.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at GoFibre!
How to prepare for a job interview at GoFibre
✨Know Your Tech Inside Out
Make sure you brush up on your networking principles, especially TCP/IP. Be ready to discuss your hands-on experience with switching and routing, as well as any specific incidents you've managed in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved. Highlight your approach to troubleshooting and how you documented these incidents, as this will demonstrate your ability to handle the responsibilities of the role.
✨Understand the Company Culture
Familiarise yourself with GoFibre's mission and values. They value collaboration and continual improvement, so be ready to discuss how you can contribute to their innovative environment and support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
