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- Tasks: Provide 1st line IT support and troubleshoot issues for GoFibre employees.
- Company: Join GoFibre, a fast-growing tech company revolutionising broadband in rural Scotland.
- Benefits: Enjoy 31 days holiday, discounted gym membership, private healthcare, and career coaching.
- Why this job: Be part of a dynamic team making a real impact on digital connectivity.
- Qualifications: Experience with Microsoft 365, troubleshooting skills, and a passion for IT support.
- Other info: Work in a supportive environment with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
Edinburgh Hybrid
31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We’ve recently raised, and committed, a £164 million investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses by 2025.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning, and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
Sound like the kind of place you want to work? If so, read on…
THE TEAM
Our IT team is growing in line with our achievements and ambitions and will play a pivotal role in our success story. As the IT Helpdesk Analyst, you'll be the 1st line of support for GoFibre employees, helping with all IT-related issues. Your role is crucial in creating a supportive and helpful environment, where employees feel confident that their IT needs are met promptly and effectively.
WHAT YOU WILL BE WORKING ON
- Ensuring all issues are logged within the helpdesk system and resolved within SLA's
- Managing and troubleshooting tickets to resolution
- Overseeing asset management, working with a third-party vendor, and ordering any new hardware (laptops, mobiles, tablets)
- Assisting in the management of VOIP platforms
- Maintaining accurate ICT inventories
- Escalating tickets to 2nd/3rd line support as required
- Monitoring backup and conducting daily system checks
- Designing and delivering training to all new employees, ensuring a seamless IT setup on Day 1
- Configuring devices and setting up user accounts
WHAT YOU WILL BRING TO THE ROLE
- Current expertise in managing Microsoft 365, Intune, Azure, and JIRA.
- Proven experience in troubleshooting and resolving IT issues both face-to-face and via email in a fast-paced environment.
- Ability to configure and set up laptops, tablets, and phones for users.
- Experience designing and delivering training on essential systems for new employees.
- Familiarity with ITIL principles.
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
IT Helpdesk employer: GoFibre
Contact Detail:
GoFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Edinburgh to connect with folks in the IT scene. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your expertise in Microsoft 365, Intune, and Azure. This can really make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common IT helpdesk scenarios and role-play with a friend. This will help you feel more confident when tackling those tricky questions in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the GoFibre family!
We think you need these skills to ace IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Helpdesk role. Highlight your expertise in Microsoft 365, Intune, and troubleshooting, as these are key for us at GoFibre.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining GoFibre. Share your passion for IT support and how you can contribute to our mission of connecting communities across Scotland.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so let us see your best examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at GoFibre
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, Azure, and JIRA. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare some examples of IT issues you've resolved in a fast-paced environment. Think about specific challenges you faced and how you tackled them. This will demonstrate your ability to think on your feet and your commitment to providing excellent support.
✨Emphasise Your Training Experience
Since you'll be designing and delivering training for new employees, be ready to talk about any previous training you've conducted. Share your approach to making complex information accessible and engaging, as this will highlight your communication skills and your ability to create a supportive environment.
✨Understand the Company Culture
Familiarise yourself with GoFibre's mission and values. They value collaboration, innovation, and a supportive work environment. During the interview, express how your personal values align with theirs and how you can contribute to their goals. This will show that you're not just looking for a job, but that you're genuinely interested in being part of their team.