At a Glance
- Tasks: Resolve complex technical issues and support customers to keep them connected.
- Company: GoFibre, a dynamic company focused on reliable network solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement potential.
- Why this job: Join a fast-paced team and make a real difference in customer connectivity.
- Qualifications: Experience in TCP/IP networking and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Go Fibre in Edinburgh is seeking a 2nd Line Technical Support Engineer to join the Technical Support team on a hybrid basis.
You will tackle complex incidents, coordinate responses and support the incident manager during major events, ensuring customers stay connected and issues are resolved promptly.
Key focus on TCP/IP networking, customer problem handling and collaboration across teams to keep the network reliable and performant in a fast‑paced environment.
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We think you need these skills to ace Hybrid Edinburgh: 2nd‑Line Fibre Network Engineer
TCP/IP Networking
Technical Support
Incident Management
Problem Handling
Collaboration Skills
Network Reliability
Performance Monitoring
