At a Glance
- Tasks: Engage with customers to resolve issues and encourage loyalty.
- Company: Dynamic company in Edinburgh focused on customer satisfaction.
- Benefits: Uncapped commission, 31 days holiday, private healthcare, and career coaching.
- Other info: Join a diverse team and enjoy a supportive work environment.
- Why this job: Make a real difference by helping customers stay and thrive.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 26227 - 40000 £ per year.
Location and Hours: Based in our modern Edinburgh Office, just 5 minutes from Haymarket. Earning potential up to £40,000 (uncapped commission) | £26,227.50 base. 37.5 hours per week. Shifts between 8am–8pm (Mon–Fri) + occasional Saturday (with a weekday off).
What’s in it for you:
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role: You’ll speak to customers thinking about leaving, understand what’s wrong, fix it, and show them why staying with GoFibre is the right move. It’s fast‑paced, target‑driven, and perfect for someone who thrives on solving problems and winning people over.
What You’ll Be Doing:
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What We’re Looking For:
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient – you don’t let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
Equal Opportunity: We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Sales Retention Advisor in Edinburgh employer: GoFibre
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern Edinburgh office, just a stone's throw from Haymarket. With uncapped commission potential, generous holiday allowances, and comprehensive wellbeing support, we empower our Sales Retention Advisors to thrive both personally and professionally while making a meaningful impact on customer loyalty.
