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For Companies At a Glance
- Tasks: Engage with customers to retain their loyalty and enhance their experience.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Why this job: Be part of a dynamic team making a real difference in communities.
- Qualifications: Experience in customer service and a passion for problem-solving.
- Other info: Work in a supportive environment that values diversity and personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Location: Edinburgh Office
Working Pattern: 37.5 hours per week, Monday to Friday between 8am – 8pm, and Saturdays 9am – 5pm, on a rotational shift pattern
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way.
THE TEAM
You’ll be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We’re a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
We are an equal opportunity employer that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to age, disability, gender, race, religion or orientation.
GDPR notice: By submitting your application, you acknowledge that the personal data you provide will be processed in line with the General Data Protection Regulation (GDPR). Your information will only be used for recruitment purposes and will be stored securely. We will not share your data with third parties without your consent, and it will be retained only for as long as necessary for the recruitment process. You have the right to access, correct, or request deletion of your data at any time by contacting opportunities@gofibre.co.uk.
Retention Sales Advisor in Edinburgh employer: GoFibre
Contact Detail:
GoFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Sales Advisor in Edinburgh
✨Tip Number 1
Get to know GoFibre! Research the company’s mission and values so you can show how your vibe matches theirs. When you chat with them, drop in some knowledge about their projects and goals – it’ll show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a mate or in front of the mirror. This will help you feel more confident when handling objections and upselling packages during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve turned a cancellation into a retention win. This will highlight your problem-solving skills and show you can deliver brilliant customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows you’re keen to join the GoFibre family.
We think you need these skills to ace Retention Sales Advisor in Edinburgh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your experience in customer retention and how it aligns with our values at GoFibre. Show us why you’re the perfect fit for our energetic Customer Loyalty Team!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's problem-solving or building relationships, we want to see how you’ve made a difference for customers before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at GoFibre
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their products and services, especially how they cater to customer needs. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their journey.
✨Showcase Your Customer Skills
As a Retention Sales Advisor, you'll need to build trust and relationships with customers. Prepare examples from your past experiences where you've successfully retained customers or resolved issues. Highlight your problem-solving skills and how you can think on your feet, as this is crucial in a fast-paced environment.
✨Practice Handling Objections
Expect to discuss how you would handle objections during the interview. Think of common reasons customers might want to leave and prepare responses that reflect GoFibre's commitment to customer service. Practising these scenarios will help you feel more confident and articulate during the actual interview.
✨Be Energetic and Positive
GoFibre values a positive attitude and energy, so let your personality shine through! Be enthusiastic about the opportunity and convey your passion for helping customers. A friendly demeanour can go a long way in making a great impression and showing that you’d fit right into their close-knit team.