At a Glance
- Tasks: Troubleshoot and solve advanced technical issues in a dynamic network environment.
- Company: Join a diverse and inclusive tech company in Edinburgh.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Hybrid work pattern with excellent opportunities for career growth.
- Why this job: Make a real impact by resolving significant network incidents and supporting your team.
- Qualifications: Experience in networking principles and hands-on skills in switching and routing.
The predicted salary is between 30000 - 40000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
Responsibilities:
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, configuration management, systems administration and related tasks
Qualifications:
- Experience in networking principles including TCP/IP
- Extensive experience in managing customer user problems
- Hands-on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
2nd Line Fibre Network Support Engineer employer: GoFibre
At GoFibre, we pride ourselves on being an exceptional employer that values collaboration, innovation, and employee well-being. With a competitive salary structure, uncapped commission, and generous benefits including private healthcare and 31 days of holiday, we foster a supportive work culture that encourages personal and professional growth. Our stunning office locations in Edinburgh and Berwick Upon Tweed not only provide breathtaking views but also promote a vibrant community where every team member can thrive and contribute to our mission of delivering future-proof fibre connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Fibre Network Support Engineer
✨Tip Number 1
Network your way to success! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview like a pro! Research common technical questions related to networking principles and be ready to showcase your troubleshooting skills. Practice makes perfect, so grab a mate and do some mock interviews.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with network configuration and any cool projects you've worked on. Let them see how your hands-on experience aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Fibre Network Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with networking principles and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience in switching and routing!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the 2nd Line Fibre Network Support Engineer role and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've successfully troubleshot technical issues or managed significant network events. We love seeing how you approach challenges and find solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GoFibre
✨Know Your Networking Basics
Brush up on your networking principles, especially TCP/IP. Be ready to discuss how these concepts apply to troubleshooting and managing customer issues. This will show that you have a solid foundation for the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific technical incidents or major outages. Think of examples from your past experience where you successfully resolved issues and be prepared to explain your thought process.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, practice articulating complex technical information in a clear and concise manner. Highlight your experience in keeping senior leadership updated during incidents.
✨Demonstrate Leadership Qualities
Even if you're not applying for a managerial position, showing that you can support and lead your team during major incidents is crucial. Share examples of how you've taken charge in previous roles to resolve issues effectively.
