At a Glance
- Tasks: Troubleshoot and solve advanced technical issues while leading network support.
- Company: Dynamic tech company in Edinburgh with a focus on innovation.
- Benefits: 31 days holiday, gym discounts, enhanced pension, and private healthcare.
- Other info: Hybrid work pattern with opportunities for career coaching and growth.
- Why this job: Join a diverse team and make a real impact in network support.
- Qualifications: Experience in networking principles and hands-on troubleshooting skills.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5 hrs per week, rotational shift pattern between 8am‑8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
Responsibilities
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
Qualifications
- Experience in networking principles including TCP/IP
- Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands‑on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Senior 2nd-Line Network Support Engineer (Hybrid) employer: GoFibre Limited
As a Senior 2nd-Line Network Support Engineer at our Edinburgh office, you will thrive in a dynamic and inclusive work culture that values diversity and promotes employee wellbeing. With benefits such as 31 days of holiday, enhanced pension schemes, and career coaching, we are committed to your professional growth and work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 2nd-Line Network Support Engineer (Hybrid)
✨Tip Number 1
Network your way to success! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your networking principles, especially TCP/IP and wireless solutions. We want you to feel confident when discussing your hands-on experience with switching and routing during the interview.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share specific examples of how you've tackled complex technical incidents in the past. This will demonstrate your ability to act as an escalation point and manage significant network events effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really keen on joining our team. Let’s make it happen!
We think you need these skills to ace Senior 2nd-Line Network Support Engineer (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior 2nd-Line Network Support Engineer role. Highlight your troubleshooting abilities and any relevant networking experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical incidents in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at GoFibre Limited
✨Know Your Networking Basics
Brush up on your networking principles, especially TCP/IP. Be ready to discuss your hands-on experience with switching and routing, as well as any troubleshooting you've done with point-to-point and point-to-multipoint wireless solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed customer user problems in the past. Think about specific incidents where you acted as an escalation point or incident manager, and be ready to explain your thought process and the outcomes.
✨Understand the Company’s Products
Familiarise yourself with the company’s products and services. Knowing how they operate and common issues that arise will help you demonstrate your ability to troubleshoot effectively during the interview.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a way that non-technical stakeholders can understand. This will show your ability to liaise with various users and keep everyone informed during incidents, which is crucial for this role.
