At a Glance
- Tasks: Engage with customers to resolve issues and encourage loyalty.
- Company: Dynamic company focused on customer satisfaction and retention.
- Benefits: Uncapped commission, 31 days holiday, private healthcare, and career coaching.
- Other info: Join a diverse team in a fast-paced, supportive environment.
- Why this job: Make a real difference by helping customers stay and thrive.
- Qualifications: Experience in sales or customer service; resilient and confident communicator.
The predicted salary is between 26227 - 40000 £ per year.
Location and Compensation
Based in our modern Edinburgh Office, just 5 minutes from Haymarket
Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
Schedule: 37.5 hours per week (Mon–Fri 8am–8pm, occasional Saturday, with a weekday off)
What’s in it for you?
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You’ll speak to customers thinking about leaving, understand what’s gone wrong, fix it, and show them why staying with GoFibre is the right move. It’s fast‑paced, target‑driven, and perfect for someone who thrives on solving problems and winning people over.
What you’ll be doing
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What we’re looking for
- You don’t need to know broadband inside out. We’ll teach you that.
- This role suits someone who enjoys a challenge and doesn’t take “no” personally.
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient – you don’t let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Sales Retention Advisor New Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG employer: GoFibre Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern Edinburgh office, just a short walk from Haymarket. With competitive earnings potential, uncapped commission, and a comprehensive benefits package including private healthcare and career coaching, we are dedicated to fostering employee growth and well-being. Join us to be part of a diverse team that values your unique contributions while providing the support you need to thrive in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Retention Advisor New Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
✨Tip Number 1
Get to know the company inside out! Research GoFibre, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling objections and turning tough conversations into positive outcomes. Confidence is key!
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've turned a negative situation into a win. This will help you demonstrate your problem-solving skills and resilience during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Retention Advisor New Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Retention Advisor role. Highlight your experience in customer service or sales, and show us how you can turn tough conversations into positive outcomes.
Show Off Your Communication Skills:Since this role is all about building trust and having clear conversations, let your communication skills shine through in your application. Use a friendly tone and be confident in your writing – we want to see your personality!
Demonstrate Resilience:We’re looking for someone who doesn’t take 'no' for an answer. Share examples in your application where you’ve faced challenges and how you’ve overcome them. This will show us you’re the right fit for our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GoFibre Limited
✨Know Your Stuff
Even though you don’t need to be a broadband expert, it’s crucial to understand the basics of the industry. Do some research on GoFibre and its services. Familiarise yourself with common customer concerns and how to address them. This will show your commitment and help you build trust during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or turned a negative situation into a positive one. Highlight your ability to stay calm under pressure and how you can think on your feet. This is key for a role focused on retention and customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Ask clarifying questions and summarise their points to show you’re genuinely interested. This mirrors the role's requirement to understand customer concerns deeply and respond effectively.
✨Emphasise Your Resilience
Talk about how you handle rejection and tough calls without losing motivation. Share stories that illustrate your resilience and determination to meet targets while maintaining a customer-first approach. This will resonate well with the fast-paced, target-driven environment they’re looking for.
