At a Glance
- Tasks: Engage with customers to resolve issues and encourage loyalty.
- Company: Dynamic company in Edinburgh focused on customer satisfaction.
- Benefits: Uncapped commission, 31 days holiday, private healthcare, and career coaching.
- Other info: Join a diverse team and enjoy a supportive work environment.
- Why this job: Make a real difference by helping customers stay and thrive.
- Qualifications: Experience in sales or customer service; resilient and confident communicator.
The predicted salary is between 26227 - 40000 £ per year.
Location and Compensation
Based in our modern Edinburgh Office, just 5 minutes from Haymarket
Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
Schedule: 37.5 hours per week (Mon–Fri 8am–8pm, occasional Saturday, with a weekday off)
What’s in it for you?
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You’ll speak to customers thinking about leaving, understand what’s gone wrong, fix it, and show them why staying with GoFibre is the right move. It’s fast‑paced, target‑driven, and perfect for someone who thrives on solving problems and winning people over.
What you’ll be doing
- Speak to customers looking to cancel and turn those conversations around
- Get to the root of issues and resolve them quickly
- Build trust through clear, confident conversations
- Handle objections calmly and positively
- Identify opportunities to improve or upgrade the customer experience
- Hit retention, upsell and customer satisfaction targets
What we’re looking for
- You don’t need to know broadband inside out. We’ll teach you that.
- This role suits someone who enjoys a challenge and doesn’t take “no” personally.
- Experience in retention, loyalty, sales or customer service
- Confident communicator who can build trust quickly
- Resilient – you don’t let a tough call knock you off your game
- Passionate about hitting targets while doing right by the customer
- Calm under pressure and great at problem solving
- Someone who genuinely enjoys helping people
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Sales Retention Advisor employer: GoFibre Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern Edinburgh office, just a stone's throw from Haymarket. With competitive earning potential, uncapped commission, and a comprehensive benefits package including private healthcare and career coaching, we are dedicated to fostering employee growth and well-being. Join us to be part of a diverse team that values your unique contributions while providing the support you need to thrive in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Retention Advisor
✨Tip Number 1
Get to know the company inside out! Research GoFibre, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling objections and turning tough conversations around. The more you practice, the more confident you'll be when it counts.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive outcome. This will demonstrate your resilience and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the GoFibre family!
We think you need these skills to ace Sales Retention Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Retention Advisor role. Highlight your experience in customer service or sales, and show us how you can turn tough conversations into positive outcomes.
Show Off Your Communication Skills:Since this role is all about building trust and having clear conversations, let your personality shine through in your application. Use a friendly tone and demonstrate your ability to connect with customers right from the start.
Highlight Problem-Solving Abilities:We want to see how you tackle challenges! Share examples of how you've resolved issues in the past, especially in high-pressure situations. This will show us that you're resilient and ready to take on the fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GoFibre Limited
✨Know Your Stuff
Even though you don’t need to be a broadband expert, it’s crucial to understand the basics of the industry. Research GoFibre and its services so you can speak confidently about what they offer and how you can help retain customers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or turned a negative situation into a positive one. This will demonstrate your ability to handle objections and build trust with customers.
✨Practice Active Listening
During the interview, show that you can listen attentively. Practice summarising what the interviewer says and responding thoughtfully. This skill is vital for understanding customer concerns and building rapport.
✨Stay Calm Under Pressure
The role is fast-paced and target-driven, so be ready to discuss how you manage stress and stay focused during challenging situations. Share strategies you use to maintain composure and keep a positive attitude, even when faced with tough calls.
