Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to enhance their experience and encourage loyalty.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Why this job: Be part of a dynamic team making a real difference in communities.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Work in a vibrant office with stunning views and great team spirit.
The predicted salary is between 30000 - 42000 £ per year.
Location: Edinburgh Office
Working Pattern: 37.5 hours per week, Monday to Friday between 8am – 8pm, and Saturdays 9am – 5pm, on a rotational shift pattern
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
You’ll be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We’re a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best‑in‑class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
Interested in building your career at GoFibre? Get future opportunities sent straight to your email.
Retention Advisor Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG employer: GoFibre Limited
Contact Detail:
GoFibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Advisor Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
✨Tip Number 1
Get to know the company! Research GoFibre's mission and values so you can show how your skills align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Retention Advisor role. Highlight your customer service experience and how you can help keep customers happy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral to boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the GoFibre family.
We think you need these skills to ace Retention Advisor Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and being part of the GoFibre family!
Tailor Your Experience: Make sure to highlight any relevant experience in customer retention or similar roles. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Yourself: We value authenticity, so don’t hesitate to let your personality come through in your application. Share your unique approach to problem-solving and how you connect with customers – it’s what makes you, you!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to becoming a part of GoFibre!
How to prepare for a job interview at GoFibre Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their services and how they impact customers in rural areas. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Prepare examples from your past roles where you've successfully retained customers or resolved issues. Highlight your problem-solving skills and how you’ve built trust with clients. This is crucial for a Retention Advisor role!
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Respond thoughtfully to questions and ask clarifying questions if needed. This reflects your ability to engage with customers effectively, which is key for the position.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to handle objections or upsell a product. Practise these situations beforehand so you can showcase your confidence and calmness under pressure, just like you would with a customer.