At a Glance
- Tasks: Troubleshoot and solve advanced technical issues while supporting a dynamic team.
- Company: Join a diverse tech company in Edinburgh with a hybrid work culture.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Embrace a vibrant workplace that values diversity and offers excellent career growth.
- Why this job: Make a real impact by resolving critical network incidents and leading a supportive team.
- Qualifications: Experience in networking, customer support, and hands-on skills in switching and routing.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5 hrs per week, rotational shift pattern between 8am‑8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
Responsibilities:
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
Qualifications:
- Experience in networking principles including TCP/IP
- Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands‑on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Line 2 Technical Support employer: GoFibre Limited
Join our dynamic team in Edinburgh as a 2nd Line Technical Support Engineer, where we prioritise employee wellbeing and professional growth. With a hybrid work pattern, generous benefits including 31 days of holiday, private healthcare, and career coaching, we foster a supportive and inclusive work culture that values diversity and encourages innovation. This is an excellent opportunity to develop your technical skills while contributing to meaningful projects in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Line 2 Technical Support
✨Tip Number 1
Network your way to success! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your networking principles, especially TCP/IP and wireless solutions. We recommend doing some mock interviews with friends or using online resources to practice articulating your thought process when troubleshooting.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific incidents where you’ve successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Line 2 Technical Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with networking principles and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience in switching and routing!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. Remember, we love diversity, so feel free to share your unique perspective.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can act as an escalation point and manage incidents effectively, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at GoFibre Limited
✨Know Your Tech Inside Out
Make sure you brush up on your networking principles, especially TCP/IP. Be ready to discuss point-to-point and point-to-multipoint wireless solutions, as well as any hands-on experience you've had with switching and routing. The more confident you are in your technical knowledge, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about specific incidents where you acted as an escalation point or managed significant network events. This will demonstrate your ability to handle pressure and lead during major incidents, which is crucial for this role.
✨Communicate Clearly and Effectively
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on how you can keep everyone informed about incidents and problems, ensuring that all parties understand the situation. Good communication is key in a support role!
✨Emphasise Your Team Spirit
This position involves supporting and leading operational teams, so highlight your teamwork skills. Share experiences where you've collaborated with others to resolve issues or improve processes. Showing that you can work well with colleagues and contribute to a positive team environment will set you apart.
