At a Glance
- Tasks: Troubleshoot and solve advanced technical issues while leading incident management.
- Company: Dynamic tech company in Edinburgh with a focus on innovation.
- Benefits: 31 days holiday, discounted gym membership, private healthcare, and career coaching.
- Other info: Hybrid work pattern with opportunities for personal and professional growth.
- Why this job: Join a diverse team and make a real impact in tech support.
- Qualifications: Experience in networking principles and customer problem management.
The predicted salary is between 28000 - 34000 £ per year.
Location: Edinburgh Office
Hybrid Work Pattern: 37.5 hrs per week, rotational shift pattern between 8am‑8pm
Salary: £28,000 to £34,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
Responsibilities:
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
Qualifications:
- Experience in networking principles including TCP/IP
- Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands‑on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation.
Line 2 Technical Support in Edinburgh employer: GoFibre Limited
As a 2nd Line Technical Support Engineer at our Edinburgh office, you will thrive in a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. With benefits such as 31 days of holiday, enhanced pension schemes, and career coaching, we are committed to fostering a culture where your contributions are valued and your career can flourish. Join us to be part of a team that embraces diversity and innovation, ensuring that every voice is heard and every talent is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Line 2 Technical Support in Edinburgh
✨Tip Number 1
Network your way to success! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your networking principles, especially TCP/IP and wireless solutions. We recommend doing some mock interviews with friends or using online resources to practice articulating your thought process.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific incidents where you’ve successfully troubleshot issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows that you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Line 2 Technical Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in networking principles and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with switching and routing!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. We love hearing personal stories that connect your experience to the job.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for candidates who can troubleshoot effectively and manage incidents like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GoFibre Limited
✨Know Your Networking Basics
Brush up on your networking principles, especially TCP/IP. Be ready to discuss how you've applied this knowledge in real-world scenarios, as it’s crucial for troubleshooting and resolving technical incidents.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed customer user problems in the past. Highlight specific incidents where you acted as an escalation point and how you led the resolution process.
✨Familiarise Yourself with Company Products
Research the company’s products and services thoroughly. Understanding their offerings will help you articulate how you can contribute to solving advanced technical issues effectively.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. During the interview, ensure you communicate clearly with all stakeholders, as this role involves liaising with both internal and external users.
