At a Glance
- Tasks: Engage with customers to enhance loyalty and provide tailored solutions.
- Company: Join GoFibre, a pioneering broadband provider transforming rural connectivity.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Work in a vibrant office with stunning views and a supportive culture.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Overview
- Location: Edinburgh Office
- Working Pattern: 37.5 hours per week, Monday to Friday between 8am – 8pm, and Saturdays 9am – 5pm, on a rotational shift pattern
- Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We take care of each other and care about work-life balance and wellbeing.
THE TEAM
You’ll be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. We’re a friendly, supportive, and energetic group who thrive on great conversations and finding the right solutions for every customer.
WHAT YOU WILL BE WORKING ON
- Speaking with customers over the phone who are considering leaving or changing their package and helping them find reasons to stay
- Building trust and long-lasting relationships with our existing customers
- Getting to the heart of what each customer needs and matching them with the right GoFibre product
- Spotting opportunities to upsell packages and boost customer experience
- Handling objections with confidence, clarity, and a calm head
- Delivering brilliant customer service that reflects everything GoFibre stands for
- Owning your targets and planning your day to smash your KPIs
WHAT YOU WILL BRING TO THE ROLE
- Experience in customer retention, cancellations, or a similar customer-focused role
- A positive, energetic attitude and confidence working in a fast-paced, target-led environment
- A passion for hitting targets, while still doing the right thing for the customer
- Great problem-solving skills and the ability to think on your feet
- Skilled in helping customers stay connected with a service that meets their needs
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
We are an equal opportunity employer that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to age, disability, gender, race, religion or orientation.
GDPR notice: By submitting your application, you acknowledge that the personal data you provide will be processed in line with the General Data Protection Regulation (GDPR). Your information will only be used for recruitment purposes and will be stored securely. We will not share your data with third parties without your consent, and it will be retained only for as long as necessary for the recruitment process. You have the right to access, correct, or request deletion of your data at any time by contacting opportunities@gofibre.co.uk.
Customer Loyalty Advisor New Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG employer: GoFibre Limited
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Edinburgh office not only boasts stunning views but also provides a supportive environment where employees can thrive, with benefits such as 31 days of holiday, private healthcare, and career coaching to ensure your professional growth. Join our energetic Customer Loyalty Team and be part of a mission to connect communities while enjoying a healthy work-life balance and the camaraderie of a close-knit family.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty Advisor New Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
✨Tip Number 1
Get to know the company! Research GoFibre's mission and values so you can show how your vibe matches theirs. When you chat with them, drop in some insights about their projects or community impact to really impress.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a mate. This will help you feel more confident when handling objections and upselling packages during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've nailed customer retention or solved tricky problems. This shows you're not just talk; you can deliver results!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the GoFibre family right from the start.
We think you need these skills to ace Customer Loyalty Advisor New Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight your experience in customer retention and how it aligns with our values at GoFibre. Show us why you’re the perfect fit for our Customer Loyalty Team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's problem-solving or building relationships, we want to know how you’ve made a difference for customers before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at GoFibre Limited
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's mission and values. Familiarise yourself with their services and how they aim to revolutionise broadband in rural areas. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully retained customers or resolved issues. Highlight your problem-solving skills and ability to build relationships, as these are key for a Customer Loyalty Advisor role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by asking clarifying questions and summarising their points. This shows that you value communication and are ready to tackle customer needs effectively.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might need to handle objections or upsell a product. Practise these situations beforehand so you can respond confidently and clearly, showcasing your ability to think on your feet.
