At a Glance
- Tasks: Assist customers via calls, emails, and chats to resolve issues and enhance their experience.
- Company: Join a friendly team at GoFibre in Berwick Upon Tweed.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 28500 £ per year.
Location: Berwick Upon Tweed
Salary: £26227.50 per annum
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
We are looking for a friendly, organised and proactive Customer Services Advisor to join our team. You will be the first point of contact for our customers, helping them get connected, stay connected, and get the most out of their GoFibre service.
What You Will Be Working On:
- Handle a mix of calls, emails and chats, resolving issues and answering queries
- Leaving a great impression with every customer interaction
- Responding to customer enquiries via phone, email and live chat
- Supporting customers with installations, service questions and account questions
- Troubleshooting basic service issues and escalating where needed
- Keeping systems up to date with accurate notes and actions
- Working closely with wider teams (field, tech, sales) to resolve issues quickly
- Taking ownership of customer problems and seeing them through to resolution
- Spotting opportunities to improve the customer experience
What You Will Bring To The Role:
- Previous customer service experience
- Great communication skills, friendly, clear and concise
Customer Service Advisor in Northumberland employer: GoFibre Broadband
At GoFibre, we pride ourselves on being an exceptional employer in Berwick Upon Tweed, offering a supportive work culture that prioritises employee wellbeing and growth. With benefits like 31 days of holiday, private healthcare, and career coaching, we empower our Customer Service Advisors to thrive both personally and professionally while making a meaningful impact on our customers' experiences.
