At a Glance
- Tasks: Lead a dynamic team to provide top-notch service desk support.
- Company: Join GoFibre, revolutionising broadband for rural communities in Scotland.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Other info: Work in stunning offices with great transport links and a vibrant team culture.
- Why this job: Be part of an exciting journey to connect communities and make a real impact.
- Qualifications: Experience in service desk management and strong leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: Edinburgh
Hybrid Working Pattern: Mon-Fri 9am-5pm
Salary: £45,000 - £50,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We are growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses.
We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
Service Desk Team Lead in Edinburgh employer: GoFibre Broadband
At GoFibre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a strong focus on employee wellbeing, we provide generous benefits including 31 days of holiday, private healthcare, and career coaching, all while working in our stunning Edinburgh office with breathtaking views. Join us in our mission to revolutionise broadband access in rural communities, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at GoFibre on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Team Lead role.
✨Tip Number 2
Prepare for the interview by researching GoFibre's mission and values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our journey to revolutionise broadband in rural areas.
✨Tip Number 3
Practice common interview questions related to team leadership and service desk management. We want to see how you handle challenges and lead a team effectively, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the GoFibre family.
We think you need these skills to ace Service Desk Team Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Lead role. Highlight your relevant experience and skills that match what we're looking for. We want to see how you can contribute to our mission at GoFibre!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your values align with ours at GoFibre. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills:As a Team Lead, we want to see your leadership style. Share examples of how you've successfully led teams in the past, resolved conflicts, or improved processes. This will help us understand how you can lead our Service Desk team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the GoFibre family!
How to prepare for a job interview at GoFibre Broadband
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 3rd line support. Familiarise yourself with common issues and solutions, as well as the tools and technologies used in the role. This will show that you're not just a people person but also technically savvy.
✨Show Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team or handled difficult situations in the past. Highlight your communication skills and how you motivate others to achieve their best.
✨Understand the Company Culture
Research GoFibre's mission and values. They’re all about connecting communities and being environmentally conscious. Be ready to discuss how your personal values align with theirs and how you can contribute to their exciting journey.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their future plans for expansion or how they support employee wellbeing. It shows you're genuinely interested in the role and the company, and it gives you a chance to assess if it's the right fit for you.
