At a Glance
- Tasks: Engage with customers to turn cancellations into retention and solve their issues.
- Company: GoFibre, a fast-growing broadband company focused on community connectivity.
- Benefits: Earn up to £40k with uncapped commission, private healthcare, and 31 days holiday.
- Other info: Modern office in Edinburgh with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers stay connected in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we're growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you'll turn 'I'm leaving' into 'I'm staying' every day.
Based in our modern Edinburgh Office, just 5-minutes from Haymarket.
- Earning potential up to £40,000 (uncapped commission) | £26,227.50 base
- 37.5 hours per week
- Shifts between 8am-8pm (Mon-Fri) + occasional Saturday (with a weekday off)
What's in it for you? We're not your typical broadband company. We're building full-fibre networks in communities that have been overlooked for too long and we're growing fast. That means real opportunity and real progression.
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role: You'll speak to customers thinking about leaving, understanding what's gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It's fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over.
What you'll be doing:
- Speak to customers looking to cancel and turn those conversations around.
Sales Retention Advisor in Edinburgh employer: GoFibre Broadband
At GoFibre, we pride ourselves on being more than just a broadband provider; we're a community-focused company dedicated to connecting people and fostering growth. Our modern Edinburgh office offers a vibrant work culture with ample opportunities for career progression, alongside competitive benefits such as uncapped commission, private healthcare, and wellbeing support. Join us in making a real difference while enjoying a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Retention Advisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research GoFibre's values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to be part of their journey.
✨Tip Number 2
Practice your pitch! Think about how you’d turn a customer’s 'I’m leaving' into 'I’m staying'. Role-play with a friend or in front of the mirror to nail that persuasive conversation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the role, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Retention Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about turning 'I'm leaving' into 'I'm staying'.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or sales. We love seeing how your skills can help us support our customers better!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're a great fit for the Sales Retention Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with GoFibre.
How to prepare for a job interview at GoFibre Broadband
✨Know Your Stuff
Before the interview, make sure you understand GoFibre's services and values. Familiarise yourself with their mission to build full-fibre networks and how they support communities. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
As a Sales Retention Advisor, you'll need to turn 'I'm leaving' into 'I'm staying'. Prepare examples from your past experiences where you've successfully resolved customer issues or turned a negative situation into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This skill is crucial for understanding customer concerns and will highlight your communication abilities.
✨Be Ready to Discuss Targets
Since the role is target-driven, be prepared to discuss how you've met or exceeded targets in previous roles. Share specific metrics or achievements that showcase your sales skills and determination to succeed, as this will resonate well with the interviewers.
