At a Glance
- Tasks: Engage with customers to turn cancellations into retention and solve their issues.
- Company: GoFibre, a fast-growing broadband company focused on community connectivity.
- Benefits: Earn up to £40k with uncapped commission, plus 31 days holiday and private healthcare.
- Other info: Modern office in Edinburgh with excellent career progression opportunities.
- Why this job: Make a real difference in customer satisfaction while enjoying great earning potential.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 26227 - 40000 £ per year.
Ready to earn £40k+ helping customers stay connected? Here at GoFibre, we're growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, you'll turn 'I'm leaving' into 'I'm staying' every day.
Based in our modern Edinburgh Office, just 5-minutes from Haymarket. Earning potential up to £40,000 (uncapped commission) | £26,227.50 base. 37.5 hours per week. Shifts between 8am-8pm (Mon-Fri) + occasional Saturday (with a weekday off).
What's in it for you?
- We're not your typical broadband company.
- We're building full-fibre networks in communities that have been overlooked for too long and we're growing fast. That means real opportunity and real progression.
- Uncapped commission
- 31 days holiday
- Private healthcare + enhanced pension
- Discounted gym membership
- Wellbeing support + career coaching
The Role
You'll speak to customers thinking about leaving, understanding what's gone wrong, fixing it, and showing them why staying with GoFibre is the right move. It's fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over.
What you'll be doing
- Speak to customers looking to cancel and turn those conversations around.
Sales Account Advisor (Permanent) in Edinburgh employer: GoFibre Broadband
At GoFibre, we pride ourselves on being more than just a broadband provider; we're a community-focused company dedicated to connecting people and places. Our modern Edinburgh office fosters a vibrant work culture where employees are encouraged to grow and thrive, with opportunities for career progression and a supportive environment that prioritises wellbeing. With competitive earnings potential, generous holiday allowances, and unique benefits like private healthcare and career coaching, GoFibre is an excellent employer for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Account Advisor (Permanent) in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GoFibre Broadband. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GoFibre Broadband before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GoFibre Broadband:Your cover letter is your chance to shine! Tell us why you want to work at GoFibre Broadband specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GoFibre Broadband!
How to prepare for a job interview at GoFibre Broadband
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
