At a Glance
- Tasks: Provide hands-on technical support and troubleshoot connectivity issues for customers.
- Company: Join GoFibre, one of Scotland's fastest-growing broadband providers.
- Benefits: Competitive salary, hybrid work model, and opportunities for skill development.
- Other info: Dynamic team environment with potential for career growth.
- Why this job: Build a tech career while making a real difference in your community.
- Qualifications: Interest in IT and problem-solving skills are essential.
The predicted salary is between 25000 - 28000 £ per year.
Looking to build a career in tech? Join GoFibre and gain hands-on technical support experience with one of Scotland's fastest-growing broadband providers.
Location: Edinburgh (Hybrid)
Salary: £25,000 - £28,000 per annum (depending on experience)
Shift Pattern: Monday to Friday shifts between 8am-8pm and weekends on a rotational basis.
At GoFibre, we're on a mission to transform communities with lightning-fast broadband, and we're looking for a technically minded problem solver to join our growing Technical Support team. This is a hands-on technical support position where you'll be speaking with customers every day, investigating faults, troubleshooting connectivity issues, identifying major incidents and helping to keep our customers connected.
It's a fantastic opportunity for someone with an interest in IT, networking, broadband, or technical troubleshooting who's looking to build real technical experience. You'll gain exposure to more complex Line 2 investigations, broaden your technical knowledge, and develop skills that can open doors to future opportunities.
We're looking for someone who enjoys solving problems, loves getting to the bottom of technical issues, and understands that not everyone is a tech expert. You'll be able to translate technical jargon into plain English, show patience when helping customers.
Customer Technical Support in Edinburgh employer: GoFibre Broadband
As a Field Sales Executive in the picturesque Scottish Borders, you will thrive in a dynamic work culture that prioritises employee well-being and growth. With competitive earnings potential through uncapped commission and loyalty bonuses, alongside generous benefits like private healthcare and an enhanced pension scheme, this role offers not just a job, but a rewarding career path in a supportive environment.
